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Work experience

WFM analyst

from 07.2020 to now (5 years 7 months)
CARID, Миколаїв (Роздрібна торгівля)

- keeping internal databases up to date and daily support of the existing reports (using Excel(pivot tables));
- analyzing and providing insights on the company activities related to workforce planning (general results, success metrics, efficiency ratios, attendanses, etc);
- analyzing, forecasting volume of clients and creating appropriate schedule
- RTA.

Education

Чорноморський національний університет ім.Петра Могилы

Інститут філології (філолог англійської та іспанскої мов), Миколаїв
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

GoIT Data Analytics

5 місяців
Certificate

Knowledge and skills

• MS Excel
• Tableau
• Amplitude
• Looker Studio
• PostgreSQL
• SQL
• MS Power BI

Language proficiencies

English — above average

Additional information

In my current role, I build and update reports in Excel (advanced pivot tables, data cleaning, reporting), and analyze KPIs such as attendance and success metrics. I also create schedules while performing real-time adherence monitoring. These responsibilities have strengthened my ability to see patterns in large datasets and communicate results clearly to both technical and non-technical stakeholders.

Recently, I completed training in PostgreSQL and expanded my knowledge of BI tools, including Tableau, Looker Studio, and Amplitude. I enjoy building dashboards and models that make complex information accessible.