Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/5762066/

Additional information

PREFERRED JOB: Customer support specialist, Travel manager

WORK EXPERIENCE

31 May 2019–25 Aug 2019 Volunteer
Rising Cock Hostel, Lagos (Portugal)
- check-in/check-out procedure;
- helping with the maintenance of the hostel;
- tours organization;
- leading bar crawls;
- communication with guests.

Sep 2017–25 May 2019 Receptionist
Dream House Hostel, Kyiv (Ukraine)
• check-in and check-out procedures, providing guests with all the needed information about the
hostel and city;
• managing guests' requests and complains, conflict situations;
• assisting in the coordination of housekeeping;
• working with Booking.com and Hostelworld.com websites and reservations;
• working with booking engine FrontDesk Master, key programming device;
• selling goods and services (cash/credit card);
• organizing airport transfers, booking activities and tours provided by the hostel's partners.

Apr 2017–Sep 2017 Receptionist
Sport Life - fitness club, Kyiv(Ukraine)
• welcoming and registration guests in the program;
• active sales of goods and services at the reception;
• coordination of technical staff about problems;
• making of a daily analytical report about attendance.

EDUCATION AND TRAINING
1 Sep 2013–30 Jun 2017 Quality control of goods and services - Bachelor degree
KYIV NATIONAL UNIVERSITY OF TRADE AND ECONOMICS, Kyiv (Ukraine)

PERSONAL SKILLS
Mother tongues:
Ukrainian, Russian

Foreign language:
Fluent English

Communication skills:
• flexible, open-minded, hospitable;
• able to work in a team;
• being empathetic, active listening;
• enthusiastic.

Organizational/managerial skills
• organized;
• ability to handle stressful peak periods;
• multitasking;
• willingness to learn;
• prioritizing.

Job-related skills
• customer-orientated mind;
• hands-on experience in providing necessary information to customers via text messengers and phone calls;
• dealing with stressful situations and handling issues.