Contact information

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Work experience

Knowledge management lead

from 08.2023 to 09.2024 (1 year 1 month)
Accenture, Kyiv (Recruiting and HR)

Oversaw the creation and management of over 200+SOPs, Improving operational effiency acriss the company by 20%.
Led a taskforce to identify and close critical knowledge gaps,introducing a mentorship program that reduced onboarding time by 25%.

Call-center supervisor

from 07.2022 to 07.2023 (1 year)
NextGen information system solution, Kyiv (Telecommunications and networking)

Troubleshoot service challenge and breakdowns, produces appropriate resolution and work with director to solve service resolution challenges.
Screen, hire, on board and train new staff members.
Standardize procedures, analyze results and prepare work flow processes to optimize customer service and efficiency.
Cultivate team connection between customer service contact center and field leadershipby reviewing experiences and responding to sales associate needs.
Oversees team of customer services,take escalated calls from team leaders and ensures that key perfomanc goals sde communicated.

Orthodontist

from 01.2021 to 01.2022 (1 year)
Orthodontic expert, Lviv (Medicine, pharmacy)

Handling of incoming calls, responding to emails., scheduling appointments, relating with patients and doctors, working with open dental and ortho2 and nextiva.

Life insurance

from 01.2020 to 03.2021 (1 year 2 months)
Insurance supermarket international, USA (Finance, banking, and insurance)

Providing client with life insurance(USA market only)

Logistics dispatcher

from 04.2019 to 01.2020 (9 months)
All cargo, Lviv (Transportation and logistics)

Communication with customers by phone and correspondence (US Market only)
Organization of cargo transportation across the territory of the USA
Planning, coordination and tracking of terms of loading and unloading; providing estimated delivery time, quotas and other charges.
Cargo control on the way - GPS-tracking and phone calls
Respond quickly, politely and professionally to customer inquiries by phone and email.

Security and monitoring

from 10.2018 to 12.2019 (1 year 2 months)
Ohz security, lviv (Security, guarding, defense)

Processing alarms and watching cameras

Lead generator

from 08.2017 to 09.2018 (1 year 1 month)
Remotehelpers, Lviv (Finance, banking, and insurance)

I worked in the field of B2B (business to business) and our goal is cooperation with other companies. work with social networks;
collect a database of company contacts;
searching for information on Google;
work with Excel tables.

Call center

from 01.2015 to 02.2016 (1 year 1 month)
Professional contact center, Edo (Telecommunications and networking)

Making transfer and Communicating with client

Customer service

from 11.2013 to 11.2014 (1 year)
DIICT, Lagos (Retail)

I worked by receiving calls,making transfer and resolving customers issue

Education

Lviv national medical university

General Medicine, Lviv
Higher, from 2016 to 2022 (6 years)

I graduated from Lviv national University from the field of general medicine and surgery.

Knowledge and skills

• MS Word
• MS Excel
• MS PowerPoint
• PC User
• MS Office
• CRM
• MS Outlook
• MS Access
• Google Docs
• Communicability
• Email
• Google Sheets
• Google Drive
• OpenOffice
• Google Slides
• Google
• Database
• MS OneNote
• Slideshow
• Mail merge
• OpenOffice Calc
• Car driving
• Creating macros
• Pivot Tables
• Conducting presentations
• Spreadsheet
• Vertical
• Responsibility
• Data analysis
• Project management
• Research skills
• Process mapping
• Content management
• Documentation management
• Creative approach
• Management of CRM
• Media surveys and focus
• SEO
• Local and reasoning
• Team management

Language proficiencies

English — fluent

References

Adebola Obayomi

Adebola Obayomi

Customer service, Professional contact center

Additional information

I am hard working ,loyal and enthusiastic person who understands how important work is to my overall happiness. I take my work very seriously and I am looking to improve my skills and qualifications so I can work to the highest standards possible in my role. I also have good communication skills and able to relate well with customers. I can multitask and a good Teamplayer. I have worked as a customer support agent and I have 4-5years experience especially with orthodontic patients.