Contact information

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Work experience

Customer support/ technical support

from 09.2020 to 11.2023 (3 years 2 months)
Internet company, Kharkiv (Telecommunications and networking)

Worked for an internet service providing company in Canada, worked with a team, we were responsible for troubleshooting any problem clients had with internet connections/devices. Also responded to various help messages from clients via calls/internal mailing systems and also chats (Zendesk), slack, VoIP, regarding technical issues they were experiencing. I worked with a team making sure clients issues were resolved and escalated prompt to if needed by following up of tickets, updating, forwarding to the right department and keeping in touch with the affected clients.

Customer Support Specialist; Dispatcher

from 02.2019 to 01.2020 (11 months)
Call-center, Kharkiv (Technical)

Worked with a team. We were involved in incoming and returning calls to customers from their requests on our website and via emails. We were involved in regions like U.S and U.K depending on region allocated. Mostly dealt with rendering home service repairs with the company’s technicians and also online questions and answers from clients . The repairs ranged from house locks to electrical, toilet and kitchen repairs.

Photographer / Editor

from 09.2017 to 10.2019 (2 years 1 month)
Dark Room Photography, Kharkov (Photography)

I also have a passion for photography and editing and have been actively involved in taking photographs for concerts all over kharkov. I worked there as a team leader.

Sales Representative

from 04.2017 to 05.2018 (1 year 1 month)
Call Center, Khakiv (Online Pharmaceutical Company)

Functioned in the capacity of a sales agent and help desk assistant and got in touch with clients mostly abroad on a warm call base on a regular basis helped them with the purchase of over the counter medications and also followed to help them with refills. All these were carried out via online orders from various clients which were all kept on records.
The job was a part time job and I was part of a a formidable team of telemarketers.

Manager / Supervisor

from 05.2016 to 04.2017 (11 months)
Electronics company, Lagos / Kharkov (Chifec & Sons Ltd (Electronics company))

I worked remotely and had the responsibility to monitor online purchase of goods for the company. I was also actively involved in the tracking of the goods and shipment to ensure that it got to the desired destination and customer. I worked here as a team leader.

Education

karazin business School

Public Health Management, Kharkiv
Unfinished higher, from 2019 to 2021 (2 years)

Studied the basic skills in public management and building a firm career in the business sector

kharkov national medical university

Medicine, Kharkiv
Higher, from 2012 to 2019 (6 years 10 months)

I graduated from faculty of Medicine&Surgery, i had a great experience studying in the city of kharkov

Knowledge and skills

Language proficiencies

• English — fluent
• Russian — beginner

Additional information

I am diligent, smart, focused, punctual and hardworking.
I enjoy working with a team of people and believe in team work because as a team we achieve more and better.
I do also love gaming..