Contact information

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Work experience

Deputy Head of Workplace Services Department (Team Leader)

from 11.2017 to now (8 years 5 months)
IBM, Katowice (IT)

20+ subordinates

Job responsibilities:
- Department development and structuring;
- “Business as Usual” processes establishing and optimization;
- Operational issues/escalations resolving;
- Collaboration with PMO, clients, vendors and partners;
- Mail Systems Team Technical Leader;
- Agile Group Leader.

Key Achievements:
- Successful cutover of the transition project to Business as Usual support;
- Department formed and working in effective and flexible (Agile) way;
- Client’s contentment score improvement – from 5-6 points to 8 points (from 10);
- “IBM Manager’s Choice Awards” (2x2018 year)

Technical Delivery Manager (Senior IT Specialist/Architect)

from 12.2015 to 11.2017 (2 years)
IBM, Katowice (IT)

Job responsibilities:
- Transition & Transformation project coordination and acceleration (details are available upon request);
- Client-facing subject-matter expert;
- Architecture QA/development;
- Assistance with processes of implementation, migration and support of MS Exchange, MS Active Directory, Symantec Enterprise Vault, etc.
- Technical documents QA/development.

Key Achievements:
- Transition & Transformation project successfully finished, cutover to Business as Usual support starts to be available;
- Serious improvement of relationships with Customers;
- Project’s budget leaking was stopped
- “IBM Manager’s Choice Awards” (2016/2017 years)

Deputy Head (Deputy Director) of Implementation Department

from 12.2013 to 11.2015 (2 years)
BMS Consulting, Kyiv (IT)

40+ subordinates

Job responsibilities:
- Collaboration with PMO, clients, vendors and partners;
- Large projects coordination and acceleration;
- Head of crisis management team (technical problems with "P1" severity; projects stops/high level risk factors);
- Resource/Workload manager;
- Pre-sales activities (participation in sales strategy forming, tender documents preparation, etc.)
- Department development and management.

Key Achievements:
- Increasing quantity of implementation projects ≥30-40%;
- Team that responded to requirement of competitive market - department grew from 20+ to 40+ employees;
- Annual turnover of the department was seriously increased (details are available upon request).

Head (Lead Engineer) of "Business Productivity Systems"

from 04.2011 to 11.2013 (2 years 8 months)
BMS Consulting, Kyiv (IT)

7 subordinates

- Team development and management;
- Technical projects management;
- Projects management;
- Architecture QA/development, implementation, migration and support of MS Exchange, MS Active Directory, MS Lync, Symantec Enterprise Vault, MS Office 365, MS Azure, etc.;
- Pre-sales activities (participation in tenders preparation);
- Technical documents QA (Functional Specification, High/Low Level Design, Operation Guide, etc.).

Key Achievements:
- Successful implementation of complex and demanding projects (please see the list of completed projects);
- High qualified and motivated team.

Senior Implementation Engineer

from 10.2009 to 04.2011 (1 year 7 months)
BMS Consulting, Kyiv (IT)

2 subordinates

Job responsibilities:
- Coaching of newcomers;
- Technical projects management;
- Architecture design, implementation, migration and support of MS Exchange, MS Active Directory, Symantec Enterprise Vault;
- Pre-sales activities (participation in the tenders preparation);
- Technical documents writing (Functional Specification, High/Low Level Design, Operation Guide, etc.).

Key Achievements:
- Successful implementation of complex projects (please see the list of completed projects).

Implementation Engineer

from 02.2008 to 10.2009 (1 year 9 months)
BMS Consulting, Kyiv (IT)

Job responsibilities:
- Architecture, implementation and support of MS Exchange;
- Architecture design, implementation, migration and support of Novell products – NDS, GroupWise, ZenWork, etc.;
- Automation tools developing;
- Technical documents writing (Parts of Functional Specification, User Guide, etc.).

Key Achievements:
- Successful implementation of projects for new technical directions (please see the list of completed projects).

Software Engineer

from 02.2007 to 01.2008 (1 year)
Ukrainian scientific and technical institute "UkrTEST", Kyiv (Government organizations)

System Administrator

from 06.2006 to 01.2007 (8 months)
Group of pharmaceutical companies "Lekhim", Kyiv (Chemical industry, pharmaceuticals)

Education

University of Oxford & Saïd Business School

Executive Leadership Programme, Kyiv
Specialized secondary, from 2024 to 2024 (less than 1 year)

Open International University of Human Development "Ukraine"

Master's degree (M.A.), Computer Engineering, Kyiv
Higher, from 2007 to 2008 (1 year)

Open International University of Human Development "Ukraine"

Bachelor's degree, Computer Engineering, Kyiv
Unfinished higher, from 2003 to 2007 (4 years)

Additional education and certificates

Certified SAFe® 5 Agilist

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Applied Project Management PMI PMBOK 4th Edition Based Course

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ITIL® Certified

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Microsoft Operations Framework Certified

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Microsoft Certified IT Professional

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Symantec STS and Sales Expert

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IBM Notes and Domino Sales Professional

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Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

Summary
A well-rounded professional background and technical expertise with more than 20
years of experience in management, leadership, and technical positions. Vast
experience in hiring, developing, and managing high-performing teams (9+ years), complex project
implementation (11+ years) and enterprise sector support (4+ years). Hands-on experience with
multinational and remote teams.
A list of completed projects and recommendation letters are available upon request.

Key proficiency
- Proficiency with leading developers, DevOps, project managers, engineers, and L2/L3 support teams
- Multiple years of practice with Waterfall and Agile frameworks (Kanban, Scrum, SAFe, etc.) and project
pre/up/cross-sale
- Ability to establish and support effective result-focused processes in different conditions; crisis
management experience
- A portfolio of technologies and projects includes Web/Mobile development with multiple stacks, cloud
migrations (Azure/AWS/GCP), CI/CD automations, AI/Machine learning integration, hardware and
hybrid/on-prem server infrastructure implementation, end-user services deployment, security & audit
projects, etc.

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