Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5853721/

Work experience

Customer support representative

from 09.2022 to now (3 years 7 months)
vns choice, Remote USA New York (Telecommunications and networking)

• Managed high-volume inbound and outbound calls, effectively scheduling appointments
with technicians, Ensured timely and accurate confirmation of appointments.
• Documented interactions and resolved issues to ensure exceptional customer
experiences, maintaining clear and concise communication with clients.
• Collaborated effectively within the team and with technicians to optimize their schedules and ensure efficient service delivery and escalated complex issues to higher-level support
as needed.
• Responsible for accurately inputting appointment and client data into the CRM system,
maintaining a clean and up-to-date database

Education

Ternopil national medical university

Medicine, Ternopil
Unfinished higher, from 2018 to 2024 (6 years)

Medical student

Additional education and certificates

Modeling

Month

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• English speaking

Language proficiencies

English — fluent

Additional information

Fun, lively