Mukhtar

Менеджер з підтримки клієнтів

Considering positions:
Менеджер з підтримки клієнтів, Customer support manager (English), Customer service manager, Regional manager, Оператор чата
Employment type:
full-time, part-time
Age:
31 years
City of residence:
Mykolaiv
Ready to work:
Kyiv, Remote

Contact information

The job seeker has entered a phone number , email and LinkedIn.

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Work experience

Interviewer

from 10.2022 to 12.2022 (3 months)
The Business Advantage Group Ltd., Remote (IT)

Indonesian speaking B2B telephone interviewer speaking to managers to
confirm their details and get their consent to receive emails.

Finance manager

from 06.2022 to 08.2022 (3 months)
Student Loans Company UK, Remote (Finance, banking, and insurance)

Responsible for assisting customers in their student finance journey by assist and resolve their requests and case manage their applications, providing excellent customer service by answering customer queries through various channels including inbound and outbound calls, email, webchat and letter.

Quality manager

from 06.2019 to now (6 years 11 months)
UMGID, Kyiv (Marketing, advertising, and PR)

Collaborate with senior management to design data-driven sales strategies aligned with quarterly/annual target. Conduct market analysis to identify growth opportunities and competitive positioning.
Implement comprehensive onboarding programs for new sales hires. Conduct weekly skill-building workshops (prospecting, negotiation, objection handling). Create personalized development plans with KPIs for each team member. Organize role-play sessions and deal simulations for practical learning, and improving the manager's performance.

Education

Universitas Komputer Indonesia

Communication, Bandung
Higher, from 2014 to 2018 (4 years)

Knowledge and skills

  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe After Effects
  • Adobe

Language proficiencies

  • English — fluent
  • Persian (Farsi) — fluent
  • Hindi — advanced

Additional information

Dear Talent Acquisition Team,
I am a permanent resident of Ukraine. To facilitate employment compliance, I've a valid Ukrainian tax identification number, and I am ready to register as a FOP (Private Entrepreneur) for proper tax reporting. I also have an active private bank account in Ukraine.
It is worth mentioning, I previously worked remotely with UMGID (Odessa-based company) as Quality Control Manager for the Indian market (Kranjan Enterprises)
I would be grateful for the opportunity to discuss how my qualifications and legal status in Ukraine align with your requirements. Please let me know if you need any additional documentation.
Thank you for your time and consideration.
Best regards,
Mukhtar H Qadeerzada

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