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Work experience

Customer support representative

from 08.2023 to 07.2024 (1 year)
Spa&wellness, Remote (Beauty, fitness, sports)

-Handled customer inquiries, appointment scheduling, and service escalations, improving the overall client experience.
-Implemented a streamlined customer feedback system, resulting in a 20% decrease in response times

Sales assistant

from 11.2022 to 08.2023 (10 months)
Primark, Other countries (Retail)

- Provided exceptional assistance to customers in completing purchases and locating
products, resulting in increased customer satisfaction and improved sales performance.
- Fostered customer loyalty by delivering friendly service and providing knowledgeable
assistance on product offerings.
- Identified and resolved customer concerns and complaints promptly, contributing to a positive shopping experience.
- Efficiently processed POS transactions, including cash and credit purchases and
refunds, ensuring accuracy and compliance with company policies.

Sales representative

from 10.2021 to 01.2023 (1 year 4 months)
SharedEasy Coliving, Remote (Real estate)

- Developed and implemented strategies to continuously enhance client service, elevate
brand visibility, and strengthen company reputation.
- Cultivated and maintained strategic client relationships to drive revenue growth and
ensure client retention.
- Acted as a liaison between staff and clients to facilitate smooth relocations and address
any concerns, leading to improved customer satisfaction.
-Used tools such as: Hubspot, Zoho, Slack and Microsoft suite for company operations.
-Used Live chat, video calls, emails to communicate with clients.

Education

Ternopil national medical university

Medicine, Ternopil
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Inbound sales- Hubspot academy

2023

Sales & CRM optimisation

2023

Knowledge and skills

• HubSpot
• Zoho CRM
• Adaptability
• MS Office
• Communicability
• Ability to quickly learn new information

Language proficiencies

English — fluent