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Work experience

Customer Support Representative

from 05.2021 to 04.2022 (11 months)
Calstate Moving and Storage, USA (Transportation and logistics)

- Communicating and timely responses to customer’s emails and requests.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Tracking and Tracing shipments.
- Assisting in loading/unloading trucks ability.
- Meet compliance at all times.
- Maintaining good relationships with customers.
- Responding to escalated customers issues.
- Informing the team of all new information relating to customer’s delivery.
- Respond to customer queries in a timely and accurate way via phone and emails.
- Interacting with customers and arranging their shipments to meet customers’ service standards.

Account Manager

from 05.2020 to 05.2021 (1 year)
2x2Hookah Company, Kyiv (Sales, Customer Support and B2B/B2C Marketing)

- Identifying potential new clients and business opportunities
- Generating ways to attract new clients
- Liaising with clients in order to identify their needs
- Dealing with client requests
- Designing marketing strategies and media proposals for a product or service
- Ensuring that clients pay on time
- Ensuring that company outgoings are paid on time
- Communicating client agendas to other members of staff
- Maintaining a good understanding of clients and their business strategies
- Acting as the first point of contact for company clients
- Setting up meetings
- Liaising with other departments in the company according to client requirements
- General administrative duties
- Giving presentations
- Selling products and new campaigns

Customer Support Representative

from 11.2019 to 05.2020 (6 months)
INTERNATIONAL BROKERAGE DISPATCH CENTRE (IBDC), Kyiv (Transportation and logistics)

- Ensuring smooth and timely freight process flow.
- Ensuring accurate and timely data entry into our operational system.
- Tracking and Tracing domestic (US) shipments.
- Ensuring the delivery of freight and timely clearance when applicable.
- Assisting in loading/unloading trucks, ability.
- Interacting with customers and arranging their shipments to meet customers’ service standards.
- Contributing and maintaining good relationships with suppliers.
- Meet compliance at all times.
- Network communications, timely responses to emails and requests.

Customer Support Manager

from 07.2019 to 09.2019 (2 months)
Telecommunication Plus, Kyiv (Sales)

• Answering Calls, Taking Messages And Handling Correspondence
• Maintaining Diaries And Arranging Appointments
• Generating ways to attract new clients
• Typing, Preparing And Collating Reports
• Organizing And Servicing Meetings
• Managing Databases
• Prioritizing Workloads
• Implementing New Procedures And Administrative Systems
• Liaising With Relevant Organizations And Clients
• Coordinating Mail-Shots And Similar Publicity Tasks
• Logging Or Processing Bills Or Expenses

Sales Manager

from 04.2019 to 06.2019 (2 months)
U-Trust Company, Kyiv (Financial)

• Answering Calls, Taking Messages And Handling Correspondence
• Maintaining Diaries And Arranging Appointments
• Typing, Preparing And Collating Reports
• Generating ways to attract new clients.
• Managing Databases
• Implementing New Procedures And Administrative Systems
• Liaising With Relevant Organizations And Clients
• Coordinating Mail-Shots And Similar Publicity Tasks
• Logging Or Processing Bills Or Expenses

Sales manager

from 01.2019 to 03.2019 (2 months)
Smart investment financial Company, Kyiv (Financial)

• Answering Calls, Taking Messages And Handling Correspondence
• Maintaining Diaries And Arranging Appointments
• Typing, Preparing And Collating Reports
• Filing
• Organizing And Servicing Meetings (Producing Agendas And Taking Minutes)
• Managing Databases
• Prioritizing Workloads
• Implementing New Procedures And Administrative Systems
• Liaising With Relevant Organizations And Clients
• Coordinating Mail-Shots And Similar Publicity Tasks
• Logging Or Processing Bills Or Expenses

English Teacher

from 02.2018 to 11.2018 (9 months)
Action Academy, Kyiv (Education and science)

•Presenting Lessons In A Comprehensive Manner And Use
Visual/Audio Means To Facilitate Learning
•Providing Individualized Instruction To Each Student By Promoting
Interactive Learning
•Creating And Distributing Educational Content

Biomedical Chemist

from 09.2015 to 09.2017 (2 years)
Komfo Anokye Teaching Hospital, Kumasi,Ghana (Health Care)

•In-depth knowledge of molecular biology techniques.
•Practical laboratory skills.
•The ability to understand complex biological processes.
•The ability to assemble an argument and engage in debate.
•Observation skills.
•Research and data analysis.
•Critical thinking and problem-solving.
•Communication and presentation.
•Report writing.
•Planning and time management.
•The ability to work to deadlines.
•Teamworking.
•Self-management and the ability to work independently.
•Laboratory technologist
•Information technology

Education

University For Development Studies

Medical Faculty, Tamale,Ghana
Higher, from 2010 to 2014 (3 years 9 months)

Additional education and certificates

NEPHROLOGY CME 2017 CERTIFICATE

2017

CHILDREN CLINICAL RESEARCH CERTIFICATE

2017

INTRODUCTION TO INFORMED CONSENT CERTIFICATE

2017

•INTRODUCTION TO CLINICAL RESEARCH CERTIFICATE

2017

INTRODUCTION TO DATA MANAGEMENT FOR CLINICAL RESEARCH STUDIES

2018

DATA SAFETY AND MONITORING BOARDS FOR CLINICAL TRIALS

2018

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• MS Access
• Ability to analyze
• Creative Problem Solver •Good Team Player •Good Communication
• Goal-Driven Achiever with Strong Organizational Skills.
• Active and hardworking •Ability to Adapt to New Situation

Language proficiencies

English — fluent

References

• Dr. Elliot Koranteng Tennor

  Dr. Elliot Koranteng Tennor

  Internal Medicine Specialist, Nephrologist, Komfo Anokye Teaching Hospital

  Contact details are hidden

• Dr. Ohene Boansi Apea

  Dr. Ohene Boansi Apea

  Faculty of Chemistry and Biochemistry, Head of Department, University for Development Studies

  Contact details are hidden

Additional information

A Well-Presented, Self-Motivated And Confident In International Standards Of Operations, Delivering Quality Service Through Dedication, Professionalism And Efficiency; To Work With A Reputable Organization Playing A Challenging Role In Contributing To The Achievements Of The Company’s Vision; And To Skilfully Executive Quality Practices To Satisfy Customer’s Interest. Now Looking To Further An Already Successful Career By Working For A Caring, Reputable And Ambitious Institution.