Contact information

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Work experience

Leading roaming specialist

from 08.2018 to now (5 years 8 months)
Telecommunications and networking

•Implementation and updating of all necessary settings and parameters for roaming services.
•Support roaming partners.
•Solving customer complaints and roaming partner’s requests related to roaming services.
•Perform full scope of actions to integrate with new carriers;
•Follow up of roaming KPIs, preparation and distribution of roaming reports.

Interconnect billing expert

from 10.2017 to 07.2018 (9 months)
Vodafone, Київ (Telecommunications and networking)

•Interconnect billing
•Produce outgoing invoices for each customer;
•Manage disputes received; Make proposals to solve them and take necessary actions in order to avoid their repetition;
•Validate incoming invoices for each supplier;
•Set up and produce operational reporting;
•Cost routing optimization;

Administrative Office Specialist

from 08.2017 to 10.2017 (2 months)
Vodafone, Київ (Telecommunications and networking)

•Managers administrative support staff (receptionist, office driver, cleaning ladies, etc.)
•Manages relationships with travel agency, airlines, car rental agencies and other travel service providers, which includes conducting regular tenders and verifying bills.
•Ensures adherence of documentation and office to Fire Office Rules, Sanitary Station
•Responsible for office Safety and Security according to local legislation.
•Meeting and greeting clients and visitors to the office; handling incoming / outgoing calls, correspondence and filing; faxing, printing, photocopying, filing and scanning.
•Dealing with incoming emails, faxes and post.; responsible for periodicals and subscriptions

Education

National Aviation University

Electronics and Radio Engineering, Київ
Higher, from 2017 to 2019 (1 year 4 months)

Master's degree ‘Electronics and Radio Engineering’

National Aviation University

Telecommunication, Київ
Higher, from 2013 to 2017 (3 years 9 months)

Additional education and certificates

SQL

2 month

Knowledge and skills

Language proficiencies

• English — above average
• Ukrainian — fluent
• Russian — fluent

Additional information

Core skills:

Research and data collection
Excel reporting functions
Base knowledge of SQL data base
Strong attention to detail
Organization and planning skills
Statistical skills
Goal setting and prioritizing
Organizational skills
Time management
Avoiding procrastination
An understanding of physiological, emotional, cognitive and social determinants of behavior