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Work experience

Business development manager, UAE

from 09.2024 to now (11 months)
Smith Gymnastics Academy, Інші країни (Краса, фітнес, спорт)

•Operations: Oversee daily activities, maintain facility safety, and ensure equipment readiness.
•Program Development: Design gymnastics programs, monitor athlete progress, and schedule classes and events.
•Staff Management: Hire, train, and manage coaches and staff; conduct regular meetings and provide performance feedback.
•Customer Relations: Act as a primary contact for parents, address concerns, and communicate student progress.
•Marketing and Outreach: Promote the academy, organize events, and manage online presence.
•Event Coordination: Plan and execute competitions and showcases, ensuring smooth logistics.
•Safety and Compliance: Enforce safety standards, conduct emergency training, and ensure regulatory compliance.
•Reporting and Improvement: Track performance metrics, prepare reports, and drive continuous improvements.

Executive assistant to COO

from 02.2022 to 03.2023 (1 year 1 month)
Group 107, Львів (IT)

•Participating in development and organization of special marketing actions
•Collaborating with design team, promoting products, services and content over social media
•Creating content, including text posts, video and images for use on social media and companies web-site
•Creating templates and sending campaigns using Zoho Campaing
•Keeping track of data and analysing the performance of social media campaigns
•Generating Leads
•Platforms used: LinkedIn (Sales Navigator) + CRM
•Create expense reports
•Platform used: Zoho Expenses
•Gathering information and preparing annual reports for investors
•Maintain strict confidentiality with all materials and highly sensitive information
•Managing business related tasks such as creating reports, organizing travel/accommodation, taking minutes
•Provide general administrative support to COO and team
•Business related travels with COO.

Executive Assistant & Event Coordinator IT Global

from 03.2021 to now (4 years 5 months)
Nestle, Львів (Food industry)

•Providing functional and administrative assistance to the Business Executive Officer and to the department;
•Facilitating departmental communication, reporting and key meetings;
•Facilitating and coordinating organization of departmental events;
•Preparing and controlling documents flow for invoices payment;
•Participating in development and organization of special marketing actions; •Helping Business Executive Officer and team members in daily work on their request.

H2R CC Specialist ( Bulgarian/Russian market)

from 08.2020 to 03.2021 (7 months)
Nestle, Львів (Hotel and restaurant industry)

•Checking/operating/resolving fs cases on a daily basis with whigh attention to details; • Accurately and timely respond to customer/vendor inquiries; provide required information;
• Mastering new processes /market routines
• Follow up calls;
• Performing activities in MS Office and SAP;
• Participation in KPI’s trends, analysis of mistakes/errors and problem solving;

Booking department /Guest relation manager

from 06.2008 to now (17 years 2 months)
Vintage Boutique Hotel, Львів (Готельно-ресторанний бізнес)

•Monitor sales/checking rooms availability on booking platforms (as booking.com; hotels.com etc.) /price dumping/ booking reports processing on a daily basis
• Handling customers complaints and queries
• Training/supporting/supervising newcomers
• Greet guests with a smile and answer their questions as required
• Complete shift audits as required
• Print updated in-house/arrival/departure and room status reports
• Check telephone interfaces throughout shift
• Check all unresolved departures
• Review service requests for arrivals
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day
• Complete welcome calls
• Clean and tidy front desk area

Education

National University of Ivan Franko

Foreign languages faculty, Львів
Higher, from 2000 to 2005 (4 years 8 months)

The department provides education in the area of Romance, Germanic and Western Slavonic Languages at the educational levels of Bachelor and Master (full-time education)

Language proficiencies

• English — advanced
• French — advanced
• Bulgarian — advanced
• Russian — fluent
• Ukrainian — fluent