Contact information

The job seeker has entered a phone number , email and Instagram.

You can get this candidate's contact information from https://www.work.ua/resumes/6110674/

Work experience

Customer support representative

from 02.2025 to now (1 year 2 months)
Helpware, Запоріжжя (IT)

A representative of customer support for a European marketplace.

Customer Support, Content-manager, Digital Marketing, SMM, SEO

from 09.2012 to 02.2025 (12 years 6 months)
Perzov A.D.I. Ltd, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

HR & training: search, instruction, training for new employeеs.
Content manager at eCommerce stores (eBay, Zen-cart, Shopify);
Email and Phone Customer Support;
Email marketing;
Link building;
Sales reports;
Work with customer feedbacks (monitor, review, placement, encourage);
SEO (Google Adwords, Analytics, marketing strategy);
SMM (Instagram, Facebook, YouTube pages management);
Work with VIP clients for wholesale orders, B2C, B2B cooperation from search for new retail stores to successful communication, placing the orders, following all the route till the products are delivered;
A seniour manager of the team managing UK ecommerce websites (leading 2 managers over 5 websites).
Help other managers to cover customer support in EU (in German & English).

Teacher of English and German

from 08.2009 to 07.2012 (3 years)
School, Херсон (Освіта, наука)

Teacher of German for all grades.

Education

Kherson State Unitersity

Institute of Foreigh Philology, English & German, Херсон
Higher, from 2004 to 2009 (5 years)

Additional education and certificates

Genius.space

2025, 1 month
Certificate

Helpware Leadership Excellence Acceleration Program (LEAP) a leadership course offered by Helpware Talent Development Department

2025, 1 month
Certificate

Knowledge and skills

• Креативність
• Письмовий переклад
• Редагування текстів
• Вміння оптимізувати
• Доступно і якісно передавати знання
• Уміння працювати в режимі багатозадачності
• B2C
• B2B
• Адаптивність
• Пунктуальність
• Саморозвиток
• Відповідальність
• Доброзичливість
• Чесність
• Ведення CRM
• Організованість
• Teamwork
• Уважність
• Неконфліктність
• Дисциплінованість

Language proficiencies

• English — advanced
• German — average
• Ukrainian — fluent

Additional information

I am a skilled writer and copywriter of selling texts pointed to capture reader's attention and go to the point.

Can take various themes.

Work with key words and analytics (Google Adwords and Analytics experience).

My strong point is the ability to organize information and work process.

I have experience to manage a team and train new employees.

As a customer support manager I can find an optimal way to satisfy both parties, the client and the company via a polite business communication.

My priority is a constant upgrade, improving, and efficiency of my work.

I prefer clear tasks and discipline in work for the best results.