Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6217906/

Work experience

Sales manager

from 12.2024 to now (1 year 3 months)
Live and Study in Europe, Київ (Туризм)

Duties:
- consulting clients on company services, finding the best solution for them according to their needs;
- selling immigration services (work permits);
- achieving international sales goals set by the management team;
- responsible for building and maintaining customer relationships;
- developing and maintaining deep expertise of Live and Study in Europe’s products and best practices to provide value to customers.

Accounts Receivable Specialist

from 07.2023 to 09.2024 (1 year 3 months)
Pharmbills, Kyiv (Finance, banking, and insurance)

- communicate with customers and service providers, maintain vendor database and documentation;
- verify and reconcile invoices and payments, work with profit and loss statements.

Relocation Specialist

from 12.2021 to 08.2022 (9 months)
"EPAM Systems", Київ (IT)

- providing assistance in the process of immigration documents obtaining, preparing supporting documents, supervising their correctness;
- contact and cooperation with transferees, other departments in the company, external institutions, transferring requested information, creating reports and statistics;
- mobility trackers and systems administration, working on their approval.

Private Entrepreneur

from 12.2021 to 07.2025 (3 years 8 months)
Private Entrepreneur "Lupenko S.V.", Київ (Приватні особи)

data processing, information posting on websites and related activities;
translation, provision of ancillary administrative activities;
- computer programming and other activities in the field of information technologies and computer systems;
- consulting on informatization issues, provision of other software.

Lead Generation Manager

from 10.2020 to 09.2021 (1 year)
Everest Transportation Systems, Киев (Транспорт, логістика)

- lead generation, fundamental research of the companies and contacts within focus markets and target companies;
- plan and execute outbound customized outreach using channels like LinkedIn, email, and calls (automated and manual campaigns);
- sell company services, conclude contracts with new customers and agreeing on terms of the first deal with them;
- day-to-day work with potential customers' database, handle CRM;
- effectively communicate and present the company service and value proposition to customers;
- developing and maintaining strong long-term business relationships;
- achieving sales lead gen and appointment quotas.

Head of Online Booking Department

from 09.2019 to 07.2020 (11 months)
LLC "Artex-94", Киев (Tourism)

Duties:
- developing and implementing strategic plans to manage and grow accounts, search for new marketing solutions, system optimization, etc.;
- sales of travel services to B2B and B2C customers, conclusion of contracts with travel companies and corporate clients and partners, coordination of accounting in specialized CRM
- contribute and implement ideas to decrease workload, improve the quality and speed of customer support;
- providing superior customer service, retaining clients and building strong, trusting relations with them.

Online Booking Department Manager

from 02.2018 to 09.2019 (1 year 8 months)
LLC "Artex-94", Киев (Туризм)

- assistance and support in booking travel services in the ABS On-line 24/7;
- sales of travel services to B2B and B2C customers;
- making financial reports, coordination of accounting in a specialized CRM;
- providing assistance and superior customer support to clients in maintaining full tourist travel cycle from the moment of receiving a request to their returning from trip, solving emergency issues and tourists’ complaints;
- building and developing long-term business relationships with company customers and service providers.

Translator

from 04.2017 to 02.2018 (11 months)
Freelance, Киев (Translating)

Written translation and interpreting.

Assistant to General Manager

from 04.2016 to 04.2017 (1 year)
Victoria Consulting, Киев (Legal)

- consulting customers regarding company’s services, sales of company services, conclusion of contracts with new clients and partners;
- preparation of full documents package for any type of visa to Canada;
- written translation of documents from Russian/Ukrainian into English and vice versa;
- writing content for the company website in 3 languages, work in social networks, help in advertising campaigns in Google AdWords;
- participation in education and emigration fairs.

Legal Assistant / Account Manager

from 08.2011 to 01.2016 (4 years 6 months)
“Law Firm of Inna Kogan BA, LL.B.”, Киев (Legal)

- consulting clients, sales of company services, conclusion of agreements;
- written translation of documents from Russian/Ukrainian into English and vice versa, simultaneous interpreting at meetings;
- business correspondence with clients and partners;
- preparation of full documents package for any type of visa to Canada in a proper way and filing applications for immigration to Canada, temporary resident and student visas, work permit;
- participation in the international education fairs and search for new clients there, representing the company;
- help in launching a new educational project "CanSchool" in Ukraine from scratch.

Media Buyer

from 11.2010 to 07.2011 (9 months)
Prime Factor, Киев (Marketing, advertising, and PR)

- research, planning and realization of the purchase of advertising areas for clients on servers of the Internet (banner advertising);
- search of partners, selection of the best advertising areas according to the requirements and needs of clients, target audience analysis, negotiations with foreign partners concerning the best quotations on advertising and terms of cooperation, contracts conclusion.

Secretary/Translator

from 05.2008 to 11.2010 (2 years 7 months)
LLC “Delphi Management”, Киев (Construction, architecture, interior design)

- managing phone calls, maintaining filing and correspondence system, translating and interpreting;
- full administrative support of the General Manager (coordination of meetings and appointments, documents circulation, preparation of presentations, business correspondence with partners, support in organization of business trips).

Receptionist

from 07.2007 to 02.2008 (8 months)
American Life Insurance Company “Alico AIG Life”, Kiev, Киев (Фінанси, банки, страхування)

Responsibilities:
- managing phone calls;
- maintaining correspondence system;
- reception of visitors.

Teacher of English

from 09.2006 to 03.2007 (7 months)
Centre of Foreign Languages “London”, Chernihiv (Education and science)

Duties:
- teaching English in groups of people of different age and conducting individual classes. Teaching process was based on communicative approach.

Education

Nizhyn Gogol State Pedagogical University

Foreign Languages Faculty, Nizhyn
Higher, from 2002 to 2007 (5 years)

Qualification: Teacher of English Language and Foreign Literature, university degree – Specialist.

Knowledge and skills

• PC User
• Business communication
• Business development
• Work with clients
• Customer orientation
• Attentiveness
• Result orientation
• Data analysis
• Business relations
• Service presentation
• Active sales
• Visa support
• Immigration
• Relocation
• Communicability
• Management of CRM
• Concentration
• B2B Sales
• Educability
• TravelLine
• Direct sales
• B2C Sales
• Ability to work in multitasking mode

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Spanish — beginner

Additional information

Personal qualities:
- result-oriented,
- have strong customer service and interpersonal communication skills,
- analytically and quantitatively oriented,
- detail conscious,
- independent with ability to work within time constraints,
- flexible to quickly learn and adapt to new methods,
- strong sense of organization,
- able to work in a team.

My interests include psychology, creative thinking, dancing, music, travel, handmade things.
I'm looking for full-time or distant job, can work on temporary projects.