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Work experience

Team leader

from 10.2023 to 01.2024 (4 months)
Raccoon School, Київ (Освіта, наука)

Guide new teachers in the school teaching system using the TEFL/TESOL/CELTA methodology. Conduct webinars to improve the qualifications of teaching staff (I have 40 people in the branch).
Analyzed school operations using student and corporate feedback. Implemented a teacher monitoring system, boosting efficiency by 30%. Regularly monitor lessons and have calls with teachers of junior and middle levels.
Cooperated with administration to improve teamwork, fostering a cohesive and productive work environment.

Business analyst

from 12.2022 to 06.2023 (7 months)
Atlas, Київ (IT)

Worked closely with Ukrainian business collaborators to gather requirements, analyze business needs, and develop and implement IT solutions tailored for SaaS and B2B products within the concert business sector. Led the requirements gathering process, creating and prioritizing over 190 User Stories.

English teacher

from 09.2021 to now (4 years 6 months)
Raccoon School, Київ (Освіта, наука)

Deliver Engaging Lessons: Design and deliver interactive and communicative English lessons tailored to the diverse needs and proficiency levels of both adults and children, fostering a supportive learning environment both online and offline.

Prepare Students for Exams: Develop comprehensive study plans and materials to prepare students for various English proficiency exams, ensuring they are equipped with the necessary language skills and exam strategies.

Individualized and Group Instruction: Provide personalized feedback and guidance to individual students, identifying their strengths and areas needing improvement. Facilitate collaborative learning experiences in group settings to enhance communication and language acquisition.

Utilize Communicative Methodology: Implement communicative language teaching methodologies effectively, focusing on real-life communication skills such as speaking, listening, reading, and writing, to enhance students' fluency and confidence in English.

Integrate Online and Offline Teaching: Seamlessly integrate technology into lessons for online sessions, utilizing digital tools and platforms to engage students and enhance learning outcomes. Maintain flexibility to adapt teaching strategies between online and offline environments based on student needs and preferences.

CRM Manager/Analyst | Administrator

from 09.2021 to 06.2022 (10 months)
Raccoon School, Київ (Освіта, наука)

Implemented CRM system in school operations, provided tutoring to colleagues, prepared monthly reports, and handled client negotiations and correspondence. Achieved over 40% automation and acceleration of scheduling and payment processes. Developed templates resulting in a 90% reduction in student loss and facilitated acquiring new students remotely.

CRM Manager/Analyst

from 12.2020 to 07.2021 (8 months)
Prosperity Case, Київ (Фінанси, банки, страхування)

Oversaw the sales department's operations, compiled monthly reports, and provided guidance to new administrators and managers. Additionally, offered support in creating new accounts and resolving issues stemming from server failures.

Education

НАУ

192 Промислове і цивільне будівництво, англомовний проект, Киев
Unfinished higher, from 2018 to 2022 (4 years)

Knowledge and skills

• Уміння працювати в режимі багатозадачності
• Стресостійкість
• Комунікабельність
• Комунікативний метод викладання
• Організованість
• Управління командою
• Ведення документації
• Ведення CRM
• Лідерство
• Уміння швидко засвоювати нову інформацію
• Уміння розставляти пріоритети
• Критичне мислення

Language proficiencies

English — advanced