Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6247049/

Work experience

Account manager

from 06.2022 to now (3 years 9 months)
Inworld, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Part-time job
- Coordinated communication with German manufacturers and Ukrainian clients in English.
- Managed orders, deliveries, and client requests.
- Supported business operations and process optimization.

Senior Support Manager

from 01.2021 to 03.2024 (3 years 3 months)
EvoPlay, Київ (IT)

- Managing a team of 20+ members (setting goals, monitoring KPIs, coordinating work processes, resolving unusual situations).
- Contribution to the development of the department from 20 to 130+ employees.
- Mentoring and training new English-speaking employees (conducting training sessions, onboarding, supporting professional development).
- Collaborate closely with internal teams (Product, AF, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
- Optimizing processes in the support department: implementing new approaches to working with clients, automating some tasks.
- Working with payment systems and methods, resolving critical situations and technical issues.
- Ensuring a high level of customer service for international clients.

Агент комерційний

from 08.2020 to 01.2021 (6 months)
Студіо модерна, Київ (Роздрібна торгівля)

- Холодні продажі

Education

Київський національний економічний університет ім.В.Гетьмана

Міжнародна економіка, Київ
Unfinished higher, from 2019 to 2023 (4 years)

Навчаюсь за англомовною програмою

Additional education and certificates

Marketing in a Digital World by University of Illinois on coursera.org

2020, 1 місяць

EF SET English Certificate 74/100 (C2 Proficient)

2020
Certificate

Knowledge and skills

• MS Office
• Adobe Photoshop
• SMM
• Technical support for users
• Affiliate Marketing
• Active sales
• Google Analytics
• Google Sheets
• Team management
• Leadership
• Mentoring
• Business communication
• Anti-crisis management
• Creativity
• Conducting presentations

Language proficiencies

• English — advanced
• German — average
• Ukrainian — fluent

Additional information

I specialize in building strong teams and making processes work better. Over 3 years, I managed 20+ team members, mentored new foreign employees, and helped scale a department from 20 to 130+ people. My experience ranges from optimizing workflows and automating tasks to handling critical incidents, supporting expansion into new markets and improving the quality of customer service in the iGaming industry. You can’t plan for every tiny detail when leading a big team, but adaptability and problem-solving are my everyday tools.