Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6338437/?puid=424235

Work experience

Virtual Front Desk Officer

from 10.2024 to now (10 months)
Bernstein Pediatrics, Remote (Medicine, pharmacy)

•Insurance Coordination and Verification
•Verified patients' insurance coverage and benefits.
•Managed referrals and prior authorizations to ensure seamless care delivery.
•Coordinated with insurance companies to set up EFT payments.
Patient Appointment Scheduling
•Efficiently scheduled appointments, ensuring availability aligned with patient and provider needs.
•Entered new patient information into Google Sheets and maintained accurate records.
•Medical Lab Coordination
•Reviewed lab results and communicated findings to patients promptly.
•Scheduled follow-up appointments as needed based on lab review outcomes.

Tech support Team Leader

from 03.2021 to now (4 years 5 months)
Mazal Diagnostics LLC, Remote (Medicine, pharmacy)

•Managed office correspondence, including emails, phone calls and fax, efficiently and promptly
•Sent Radiological image result like, {vng, tcd and ssr} to the reading doctor, and also the patients referrals script to the referring doctor to have their signatures assigned on each patient file.
•Ensured that any patient related filing is done efficiently and in a timely manner. Filed and maintained patient records in accordance with HIPAA regulations.
•Comply with the requirements of the Data Protection Act, Health records Act and legislation issued in relation to confidential data
•Maintained high standards of accuracy and quality in data entry, and record keeping of the Radiological test done.
•Inputting of patients insurance information gotten from individual patient attorney in google spreadsheet.
•Worked closely with other team to resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
•Verified Insurance eligibility and coverage for patient and Investigated insurance claims.
•Managed patient registration process, confirming data accuracy and completeness.
•Entered patient demographic and insurance data into electronic medical record system.
•Promoted 9 months ahead of schedule due to strong performance
•Helped in training 6 new recruits to increase work efficiency

Education

V.N KARAZIN KHARKIV NATIONAL MEDICAL UNIVERSITY

MEDICINE, Kharkiv
Higher, from 2016 to 2022 (6 years)

Additional education and certificates

MPH Public Health

2023 - 2024

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• Email Handling,Ticketing Systems,Answering Product Question.

Language proficiencies

• English — advanced
• Russian — beginner

References

Available upon Request

Available upon Request

Additional information

Detail-oriented team player, a dutiful individual with a proven
track record of using interpersonal communication and
organization skills to improve customer experience. A creative
thinker, resilient and an optimistic individual. Always,
enthusiastic and willing to take on added responsibilities about
adding value and contributing to organizational objectives.


Experience
2020 – February 2021
Remote Customer Service
•Makes refund on PayPal
•Makes refund on Strip
•Responds to customer enquiry via Zendesk

2018 – 2020
HIBEEKAY Surprises/Ukraine
Marketing Manager
•Sourced for client
•Responded to questions and concerns about service
•Planned and organised schedule.

2015– 2016
God’s Favour school, Nigeria
TEACHER
•Conducted class activities
•Teaches basic classes
•Managed report-cards



Education

2016 - PRESENT
MBBS / V.N Karazin Kharkiv National University, Ukraine

Training
•Upwork and Zendesk ticketing usage
•Entrepreneurial skills
•Basic selling skills
•Emergency skills

Skills
• Good communication skills
• Database administration
•Data entry
•Internet use proficiency
•Competent in the use of Microsoft
Office: Word, Excel, Google sheet
•Zendesk ticketting, Facebook and
Instagram moderation
•Ability to prioritize and multitask.
• Stripe, Paypal Chargebacks.
• Scheduling and calendar
management



Contact
Kharkiv, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)