Resume from June 11, 2024 PRO

Shedrack

Customer support specialist, sales manager, virtual assistant, dispatcher

Employment:
Full-time, part-time.
Age:
28 years
City of residence:
Kharkiv
Ready to work:
Kharkiv, Remote

Contact information

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Work experience

Virtual assistant

from 12.2023 to 02.2024 (2 months)
Truswell, Remote (Marketing, advertising, and PR)

Lead generation.
Schedule appointments with potential leads, coordinating with the team for availability.

Sales manager

from 02.2021 to 06.2023 (2 years 4 months)
UAAC, Kharkiv (Education and science)

I was responsible for cold-calling and emailing prospective students around Africa to introduce them to higher education in Ukraine
I managed the social media accounts for the advertisement of services.
I was in charge of setting up meetings with prospective clients and writing weekly reports about our engagements across social media and physically.
I was also in charge of a team that was responsible for brainstorming ideas on sales and client satisfaction.
Worked with CRM like intercom, Zendesk

Sales manager/ customer support manager

from 06.2016 to 02.2021 (4 years 8 months)
Dynamos Group, Kharkiv (Real estate)

I had the responsibility to Market our products to prospective clients and offer them the best possible prices while helping the make the best choice. I also followed up to close the deal and ensure that the company had adequate sales and kept rising up the chart.
I was team lead for 3 years for customer support department where I was in charge of supervising other customer support agents and ensuring the smooth running of the department.
Worked with CRM Zendesk

Sales Representative/ customer service representative

from 04.2015 to 01.2016 (9 months)
Call Center, Kharkiv (Chemical industry, pharmaceuticals)

My responsibility was to receive inbound calls and attend to customer's needs which included offering them the best package for our medications to ease their purchase in our company. I also followed up on clients to make sure that they refilled their medications in time and never ran short of them.

Education

V.N. Karazin Kharkiv National University

Medicine, Kharkiv
Higher, from 2014 to 2020 (5 years 9 months)

I graduated from the faculty of medicine and it was an interesting experience for me.

V.N. Karazin Kharkiv National University

Language, Kharkiv
Higher, from 2014 to 2014 (7 months)

I studied Russian Language for a period of 8 months and have a good mastery of Russian Language.

Additional education and certificates

African Medical Students' Association (AMSA) - Leadership

2018, 1 month

Knowledge and skills

PC User Google Adobe Acrobat Reader Leadership Management of CRM Organizational skills Stress resistance Time management Communicability Lead generation Team management

Language proficiencies

  • English — fluent
  • Russian — advanced
  • French — average

References

  • James Junior Joseph Israel

    James Junior Joseph Israel

    Customer Support Specialist

    Contact details are hidden
  • Atie Nelson

    Atie Nelson

    Business management consultant

    Contact details are hidden

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