Contact information

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Work experience

Operations manager

from 07.2023 to 01.2026 (2 years 7 months)
Different companies and owners, Дніпро (Автобізнес та автосервіс)

-Managed end-to-end fleet operations for drivers operating across the US, ensuring on-time deliveries and safety compliance.
-Emergency Response: Acted as the primary point of contact for drivers during breakdowns in remote locations; coordinated mobile repairs and towing services to minimize downtime.
-Vendor Negotiations: Directly negotiated with rental providers regarding equipment failures; successfully secured refunds and immediate truck replacements through persistent dispute management.
-Claims Management: Handled insurance claims and documentation (OS&D), working to mitigate financial losses and ensure proper reporting.
-After-Hours Support: Consistently worked night shifts to maintain 24/7 operational continuity and support drivers in different time zones.

E-commerce Project manager

from 05.2021 to 07.2023 (2 years 3 months)
АТБ-маркет, Дніпро (Роздрібна торгівля)

-Created, reviewed, and managed contracts, supplementary agreements, NDAs, and SLAs.
-Prepared technical and operational documentation.
-Coordinated teams and contractors: task setting, meetings, memos, negotiation records.
-Monitored contractor performance using Google Analytics, Excel, CSV, Google Sheets, Jira.
-Controlled invoices, completed work certificates, deadlines, and payment accuracy.
-Participated in budget planning, payment distribution, and financial control.
-Organized tenders: brief creation, documentation, participant search, and tender execution.
-Conducted usability testing, competitor analysis, and handled customer complaints.
-Coordinated work with retail stores and internal departments.

Contract economist

from 01.2017 to 05.2021 (4 years 5 months)
АТБ-маркет, Дніпро (Роздрібна торгівля)

-Reviewed economic and legal compliance of commercial contracts.
-Entered and maintained contracts in enterprise systems (OEBS, Market, RMS).
-Ensured correct data flow between internal systems and services.
-Managed document storage, accounting, and related documentation workflows.

Education

The University of Customs and Finance

Finance and credit, Днепр
Higher, from 2015 to 2016 (1 year)

Specialist degree

Dnepropetrovsk National University

Finance and credit, Днепр
Higher, from 2011 to 2015 (4 years)

Bachelor's degree

Additional education and certificates

English Courses

From 2023

Knowledge and skills

• Management of the car fleet
• Claims Management
• Documentation management
• Emergency Response Coordination
• Fleet Maintenance
• OEBS
• Oracle BI

Language proficiencies

English — above average

Additional information

Learning data analytics.