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Work experience

Sales manager in conversion

from 06.2020 to 10.2020 (4 months)
ScaleUp Group, Kyiv (Finance, banking, and insurance)

Built and maintained client relations

Work with internal departments such as the Finance or Retention to
offer clients good trading experience

Met and exceeded FTDs and sales targets during period

Acquired deep knowledge of business product offering and value proposition

Followed organizational policies and regulations that affect the Sales department

Proactively pursue new clients and sales opportunities

Online Tutor of English for preschoolers

from 03.2020 to now (5 years 5 months)
DaDa ABC Preschool, Beijing (Education for Preschoolers)

-Employ a differentiated approach to teaching English Composition, Literature and Language Arts to Preschoolers in a varied ability-level student environment.

-Develop purposeful English lesson plans that cover the curriculum and provide for effective teaching strategies.

-Use a variety of instructional techniques and materials consistent with the needs and capabilities of the students.

-Provide a classroom environment online that promotes independent critical thinking by students while addressing their learning and emotional needs.

-Conduct formal and informal student assessments, review student progress and develop intervention strategies as necessary
implement standardized testing strategies and preparation
maintain complete and accurate records.

-Ensure positive and consistent communications with parents
make provision for being available to students and parents for education-related purposes outside the instructional day
work with appropriate specialists, staff members and parents to assist students with special problems.

-Support and reinforce school policies, philosophies and goals with students and parents.

-Encourage students to set and maintain acceptable standards of classroom behavior.

-Participate in extra curricular activities to promote a positive school culture even with online systems

English Teacher

from 08.2018 to 01.2020 (1 year 5 months)
Six Sons Language School, Lviv (Language school)

-Creating a classroom climate where students are academically engaged and challenged while feeling supported and secure.

-Effectively developing, enhancing and modifying lesson plans, learning materials and resources to meet individual student needs and ensure optimal student progress.

-Developing innovative teaching strategies including collaborative learning and active use of current technology.

-Conducting wide-ranging assessments and interpreting results to best facilitate student success.

-Establishing cooperative relations with parents and other staff
fostering student participation through the establishment of
a student journal, a student literature club and public speaking contests.

-Balancing both online and offline classes to suit the students schedule as well as full participation in both cases.

-Educational Trips purposely to improve communication skills of students as well as build vocabulary around new environment.

Customer care Specialist

from 05.2017 to 08.2018 (1 year 3 months)
Fx Pro Consultants, Kharkiv (Forex Trading Agency)

Customer support ,Risk management, Follow up and trading assistant,Trading Advisor

Identifying product and process training opportunities for affiliate markets based on escalation trends and analysis

Assisting internal teams and affiliate markets with account escalations through the Care process

Assisting in the launch and communication of new products and processes to affiliate markets and stakeholders

Analyzing escalation trends and identifying new processes and efficiencies (long-term resolutions to escalations)

Providing administrative support for service team

Preparing price quotations for 3rd party services, managing 3rd party service activities

Write correspondence related to conversations with customers

400 plus phone calls in a day and minimum of 200 emails replied as according to shift requirements.

Secretary and Architectural logistics Manager

from 02.2011 to 06.2012 (1 year 4 months)
Max consolidated Ltd, Accra (Architectural and Law Firm)

Conducting Quality Assurance/Quality Control including desk reviews and field verification of Program measures
Attending and conducting specific training to support Program participants and Program initiatives
Developing and updating client reports
Creating and maintaining Excel spreadsheets, PDF forms and databases for internal tracking
Assisting in preparation of internal and client presentations
Liaising with subcontractors, stakeholders and customer service representatives
Solving quantitative and qualitative problems
Ability to prioritize and multi-task
Ability to work under strict deadlines in a fast-paced environment
Excellent written and oral communications skills

Education

Lviv National Medical University

General Medicine, Lviv
Higher, from 2016 to 2022 (5 years 10 months)

Additional education and certificates

World Tesol Academy (Accredited Teaching certification)

3months

Knowledge and skills

• PC User
• BASIC

Language proficiencies

English — fluent

Additional information

Highly skilled and very versatile Human resource manager with fair knowledge in all fields of work. 5th year of Medical School in Lviv Ukraine determined to learn more and achieve more under the right mentoring.