Contact information

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Work experience

Dispatcher Coordinator

from 05.2025 to 10.2025 (6 months)
Ameriland Transport Inc., Дистанційно (Транспорт, логістика)

Booked freight loads and negotiated rates with brokers.
Coordinated drivers for timely pickups and deliveries in the U.S.
Maintained regular communication with drivers, brokers, and clients.
Tracked payments, followed up on invoices, and managed factoring.
Verified carrier & broker credentials, ensuring compliance & reducing risks.
Managed contracts, insurance paperwork, & internal documentation in CRM.
Retained long-term relationships with drivers through transparent
communication and fair load planning.

Customer Support Consultant

from 05.2023 to 04.2025 (2 years)
SupportYourApp, Дистанційно (Телекомунікації, зв'язок)

Offered phone support for a global tech client, resolving issues efficiently.
Assisted with account access, navigation, and general platform questions. Maintained consistently high QA scores and met key performance targets.
Stayed updated on product changes, outages, and internal workflows.
Handled sensitive data with full GDPR compliance.
Contributed to improving scripts, FAQs, and internal documentation.

Dispatcher

from 09.2020 to 12.2022 (2 years 4 months)
Resolute Logistics, Inc., Харків (Транспорт, логістика)

Booked freight loads and negotiated rates with brokers.
Coordinated drivers for timely pickups and deliveries in the U.S.
Maintained regular communication with drivers, brokers, and clients.
Tracked payments, followed up on invoices, and managed factoring.
Verified carrier & broker credentials, ensuring compliance & reducing risks.
Managed extra charges and negotiated compensation.
Managed contracts, insurance paperwork, & internal documentation in CRM.
Retained long-term relationships with drivers through transparent
communication and fair load planning.

Freight Broker

from 07.2019 to 08.2020 (1 year 2 months)
Logity, Харків (Транспорт, логістика)

Sourced freight loads and negotiated rates with carriers and brokers.
Coordinated daily shipments, ensuring on-time pickups and deliveries.
Communicated with shippers, drivers, and clients during delivery.
Managed contracts and verified broker credentials.
Tracked payments, followed up on invoices.
Resolved delivery delays and exceptions through proactive communication.

Education

НТУ ХПИ

Экономический, Харків
Unfinished higher, from 2015 to 2019 (4 years)

Language proficiencies

English — advanced