Contact information

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Work experience

Data analyst

from 10.2024 to now (10 months)
Lyft, Львів (IT)

Customer support representative

from 09.2023 to 07.2024 (10 months)
Helpware, Львів (Роздрібна торгівля)

Managing customers' requests of a big online shop.
Also working with order quality and money/security problems.

Additionally, I make shadowing sessions for newbie agents.

Game Customer Support

from 11.2021 to now (3 years 9 months)
5ca, Львів (IT)

- Providing customer support service to players all over the world
- restoring accounts
- time management
- team work
- working with world-known company

Game Customer Support

from 04.2021 to 10.2021 (6 months)
MoGi Group, Львів (IT)

Chatting with gamers (English/Russian support), resolving their problems, creating and using macros (editing them if needed), soft skills, working with the technical department, adapting bot answers to the Russian language.

Mobile games analyst

from 03.2020 to 05.2021 (1 year 2 months)
PlayPlay, Дніпро (IT)

Testing videogames, making spreadsheets with all the game data, calculating game balance during the gameplay.

Education

Національний університет «Львівська політехніка»

Психологія, Львів
Unfinished higher, from 2024 to 2029 (5 years)

Kharkiv Polytechnical University

Project management, Харків
Higher, from 2006 to 2012 (6 years)

Knowledge and skills

• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign
• Adobe After Effects
• Adobe Premiere Pro
• Trello
• Adobe Acrobat Reader
• Google
• Google Docs
• Airtable
• Ведення онлайн-чатів
• Уміння працювати в режимі багатозадачності
• Jira
• Zendesk
• Technical support for users
• Навчання персоналу
• Аналітичне мислення

Language proficiencies

English — above average