Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6593021/

Work experience

Business Development Manager

from 04.2025 to now (4 months)
eCommerce company, Київ (Телекомунікації, зв'язок)

- Розвиток партнерських відносин та укладання нових контрактів.
- Аналіз ринку та визначення нових бізнес-можливостей.

Senior quality assurance specialist

from 11.2022 to 04.2025 (2 years 5 months)
Wirex, Київ (Фінанси, банки, страхування)

- Conducted annual internal audits in line with financial legislation and regulatory requirements for such processes as KYC, EDD, AML Screening, Ongoing Monitoring and Anti Fraud
- Developed audit checklists and quality control methodologies.
- Collaborated with development and support teams to enhance service quality.

Customer support manager

from 06.2021 to 11.2022 (1 year 5 months)
Wirex, Дистанційно (IT)

- Managed customer inquiries via email and live chat.
- Resolved technical and service-related issues for clients.
- Mentored new team members and developed training materials.

Car shipping broker

from 12.2020 to 04.2021 (4 months)
CCS, Вінниця (Транспорт, логістика)

- Negotiated with clients and drivers, overseeing transactions from order to delivery.
- Coordinated logistics and resolved disputes during shipment.

Teacher of English

from 09.2020 to 12.2020 (3 months)
Level up, Винница (Education and science)

Conducting lessons of English to adults and teenagers online and offline. Teaching group lessons and private ones

Customer support manager

from 12.2019 to 06.2020 (6 months)
Aviacontact, Винница (Tourism)

Consulting customers regarding any questions they have, helping them to resolve different issues, dealing with problematic customers. Conversing on calls and emails.

Teacher of English

from 10.2018 to 02.2019 (4 months)
Flash, Винница (Education and science)

Conducting lesson of English for kids and teenagers in groups. Preparing lesson plans, checking homework abd testing my students. Organizing thematic lesson for various holidays, for example Halloween.

Education

Vinnytsia state pedagogical university

English philology, Винница
Higher, from 2016 to 2020 (3 years 10 months)

Additional education and certificates

Business school "Alter Ego"

2019, 2 months

Fitness coach in Myfitschool

2019, 1 month

Targetologist

2020, 1 month

Fitness course from Ukrainian National Federation of Bodybuilding and Fitness

July 2022 till September 2022 (2 months)

Knowledge and skills

• Здатність до навчання
• Jira
• Складання чеклістів
• Freshdesk

Language proficiencies

• English — advanced
• Russian — fluent
• German — average

Additional information

Highly organized, responsible, and detail-oriented with strategic and analytical thinking. A collaborative team player who can also work independently. Always eager to expand professional skills and acquire new tools.