Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6600371/?puid=53498

Work experience

Dispatcher

from 04.2024 to now (1 year 4 months)
Car Detailers, Remote (Recruiting and HR)

• Facilitated ongoing communication between technicians and customers.
• Supervised remote technician operations with potential customers.
• Supervised remote technician operations.
•Expanded client base and engaging with potential customers.

Sales and Customer Support manager

from 02.2024 to now (1 year 6 months)
WellClean, Remote (Retail)

-Utilized multiple CRM systems to manage client relationships and track sales performance.
-Analyzed sales data to improve efficiency and developed strategies to enhance team performance.
-Increased company sales by 30% within the first year through targeted marketing and strategic planning.
-Consistently exceeded KPIs while ensuring high levels of customer satisfaction.

Customer support representative

from 11.2022 to 03.2023 (4 months)
Orthodontic Experts, Remote (Medicine, pharmacy)

-Delivered high-quality customer service via phone, email, and live chat.
-Contributed to the development of support strategies that improved customer satisfaction.
-Built strong client relationships that improved retention and loyalty.
-Worked collaboratively with the team to meet and exceed performance goals.

Virtual Assistant

from 08.2021 to now (4 years)
Freelance virtual assistant, Kharkiv (Recruiting and HR)

-Supported executives with administrative, scheduling, and operational tasks.
-Managed communication, data entry, and project follow-up using a range of productivity tools.
-Maintained confidentiality and ensured smooth daily operations for clients.
-Demonstrated excellent time management and organizational skills in a fully remote environment.

Sales Manager

from 05.2021 to 09.2021 (4 months)
Kidz To Proz, Remote (Wholesale, distribution, imports, and exports)

-Developed partnerships with educational institutions to promote after-school programs.
-Led a team of sales representatives, offering coaching and performance support.
-Delivered presentations to prospective clients and stakeholders.
-Adapted sales strategies in response to market trends and policy changes.

Customer Care Representative

from 03.2019 to 02.2022 (2 years 11 months)
Buti Hulu, Remote (Telecommunications and networking)

-Managed day-to-day client interactions and team coordination.
-Used CRM systems to track client data and enhance service delivery.
-Ensured smooth user experience and resolved technical or product issues promptly

Sales Manager & Social Media Manager

from 01.2019 to 06.2022 (3 years 5 months)
Toshiya cosmetics, Remote (Wholesale, distribution, imports, and exports)

-Oversaw social media marketing and advertising campaigns.
-Managed customer orders and maintained communication throughout the sales process.
-Increased product awareness and customer base through online engagement and education

Education

Tefl Teacher Record

120 hour TEFL teaching certificate, Kharkiv
Higher, from 2021 to 2021 (меньше 1 года)

Learning the skills to actively teach English as a foreign language/ second language to foreign nationals and non native speakers.

Kharkiv National Medical University

Medicine (MBBS), Kharkiv
Higher, from 2016 to 2023 (7 years)

I am a highly skilled and compassionate Medical Doctor with experience in providing top quality patient care and medical expertise.

Key Skills:
Strong diagnostic abilities
Excellent clinical judgment
Detail oriented with exceptional organizational skills
Effective communication and interpersonal skills
Compassionate and patient centered care
Skilled in medical procedures and techniques
Proficient in electronic medical record (EMR) systems
Ability to collaborate and work effectively in a multidisciplinary healthcare team

Additional education and certificates

Sefako Makgato Health Sciences University in South Africa

2014, 2 years

Leadership training program

2018, 6 months

Knowledge and skills

• PC User
• MS Word
• Internet User
• MS Outlook
• Fast typing
• Management skills
• Conducting presentations
• Spreadsheet
• Word processing
• Good Oratory
• Administrative skills
• Good communicative skill
• Management of CRM

Language proficiencies

• Russian — beginner
• English — fluent

Additional information

Please reach me on Telegram @MissVuvu or Email: [open contact info](look above in the "contact info" section)