Contact information

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Work experience

HR manager

from 12.2023 to now (2 years 2 months)

- Led end-to-end HR operations for international teams with a strong focus on the U.S. market, aligning people strategy with business growth and compliance needs.

- Managed full-cycle recruitment and onboarding, significantly reducing time-to-hire while maintaining strong first-year retention.

- Advised senior leadership on workforce planning and compliance with U.S. labor laws (FLSA, EEOC, I-9) and international HR best practices.

- Developed and implemented HR policies, SOPs, and performance management frameworks to improve accountability and operational efficiency.

- Supported cross-border and remote hiring across multiple jurisdictions, using data-driven HR processes to improve hiring quality and consistency.

Senior Dispatcher

from 03.2023 to 12.2023 (10 months)
Myle, Kyiv (Transportation and logistics)

Myle is a credentialed ride-share company providing ambulatory and wheelchair transportation US-wide. NEMT, First & Last Mile, Trucking, Delivery, Transport Solutions, Private Aviation, Elite Transportation & Full Concierge Services.

• Oversee daily operations in the geographical area under my responsibility.
• Train new team members on all the software we use to conduct business and help them understand all the materials needed to be productive dispatchers.
• Manage driver performance to ensure punctuality and adjust for efficiency.
• Schedule and dispatch drivers using cutting-edge NEMT technology for timely, safe medical appointments.
• Collaborate with transportation partners to provide the best services for clients.
• Answer all customer inquiries and resolves any issues in real time.

Dispatcher

from 08.2022 to 02.2023 (7 months)
Myle, Kyiv (Transportation and logistics)

• Schedule and dispatch drivers and vehicles to appropriate locations according to predetermined schedules, customer requests, or immediate needs.
• Use telephones or text messages to contact work crews, colleagues, business partners, and customers to make 200 unique daily calls.
• Relay information such as work orders or other messages to and from work crews, supervisors, or business partners.
• Retain clients and field crews by working closely with supervisors, business partners, or customers to resolve issues and fulfill requests for services or transportation.

Account Executive

from 01.2021 to 11.2021 (11 months)
POSLeader, Kyiv (IT)

POSLeader is a leading software and hardware reseller in the hospitality industry focusing on POS software that is easy to use and easy to train.

• Handle complaints and prevent additional issues by improving processes and training clients, leading to more positive customer feedback.
• Efficiently communicate clients' needs to the engineering team.
• Collaborate with a team of 5 to build and develop our CRM to help better serve 300 customers across two countries and contact customers to train them on using the software.
• Utilize CRM platforms to service 20+ clients daily and work with the sales team to identify pain points and marketing opportunities for success stories.

Ambassador in Kyiv (volunteer)

from 10.2020 to now (5 years 4 months)

InterNations is a place where international people meet, connect, and exchange information. A welcoming community of open-minded individuals who share experiences. An opportunity to network and find friends who will explore your new surroundings with you.

• Collaborate with business leaders from different countries to organize 18 online and in-person events thus far for the local and global business community. Amongst my partners are a diplomat, a businessman with a portfolio of companies, and one of the biggest real estate developers in Ukraine and eastern Europe.
• Organize monthly business networking events for the InterNations community in Kyiv for a group of over 700 members.
• Coordinate with local venues to host the monthly InterNations networking event, with an average of 100-200 participants.
• Represent InterNations in Kyiv and supervise the marketing campaign for events and communication with members.

Public relations manager

from 01.2020 to 12.2020 (1 year)
Twins Tour, Kyiv (Tourism)

Twins Tour is a specialized tourism and travel company. It provides touring offers and entertainment programs for tourists and visitors to Ukraine.

• Supervise the creation, update, and monitoring of the website and its performance resulting in over 100 daily new client contact.
• Carry on all daily back-end operations of the website.
• Manage company emails and communicate with ten business partners a day.
• Handle all social media accounts and supported ad campaigns resulting in hundreds of new followers.

Study Abroad Advisor

from 01.2018 to 12.2019 (2 years)
Twins Tour, Kyiv (Tourism)

Twins Tour is a specialized tourism and travel company. It provides touring offers and entertainment programs for tourists and visitors to Ukraine. Twins Tour offers luxury trips to Ukraine as well as arranging for concierge services around the country.

• Work with academic institutions to deeply understand study programs and target audiences.
• Establish new contacts and answer new client requests to achieve the recruitment targets.
• Provide professional advice to prospective students and complete the admission process with them.
• Act as a concierge for clients and help them establish their life in Ukraine.

Sales representative

from 05.2014 to 08.2014 (4 months)
Basheer Oqilan Printing, Riyadh, Saudi Arabia (Publishing house, printing)

Basheer Oqilan Printing Press does all kinds of prints, advertisements, and designs.

• Build contacts with over 50 clients including companies, schools, NGOs, etc.
• Help businesses decide which designs and products best conform to their requirements.
• Oversee printing and delivery processes to ensure customer satisfaction.

Education

Taras Shevchenko National University of Kyiv

Ukrainian Language and Literature, Kyiv
Higher, from 2019 to 2020 (1 year)

• Studied Ukrainian language and culture in an academic setting.
• Prepared for university courses.
• Learned how to tackle university life.
• Developed skills and subject-specific knowledge.

Additional education and certificates

EnglishScore Core Skills Certificate, Level C1

https://api2.englishscore.com/verify/7f14f748

EF Standard English Test Certificate, Level C2

https://www.efset.org/cert/ppcx5Z

ICDL Український цифровий громадянин

2022
Certificate

Цифрограм 1.0 для громадян

2022
Certificate

Цифрограм 2.0 для громадян

2022
Certificate

Knowledge and skills

• MS Office
• Social media
• Google Workspace
• Client Relations Management Software
• Website building

Language proficiencies

English — fluent

Additional information

Interests: World Affairs, Volunteering, Working out, Walking
Courses:
- Exit strategy summit: Raising Africa's next corporate giants
- Flight Club: Drones and the Dawn of Personal Aerial Imaging Course
- Successful interlocutor