Contact information

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Work experience

HR manager

from 12.2023 to now (2 years 2 months)

• Led end-to-end HR operations for international teams with a primary focus on the U.S. market, aligning people strategy with business growth and compliance requirements
• Managed full-cycle recruitment and onboarding, significantly reducing time-to-hire while maintaining strong first-year employee retention
• Advised senior leadership on workforce planning and compliance with U.S. labor laws (FLSA, EEOC, I-9) and international HR best practices
• Developed and implemented HR policies, SOPs, and performance management frameworks to improve accountability and operational efficiency
• Supported cross-border and remote hiring across multiple jurisdictions using data-driven HR processes to improve hiring quality and consistency

Lead Dispatcher

from 03.2023 to 12.2023 (10 months)
Myle - US Market, Kyiv (Transportation and logistics)

Myle is a credentialed ride-share company providing ambulatory and wheelchair transportation US-wide. NEMT, First & Last Mile, Trucking, Delivery, Transport Solutions, Private Aviation, Elite Transportation & Full Concierge Services.

• Oversaw daily dispatch operations within assigned geographic areas, ensuring service quality and on-time performance
• Trained new team members on dispatch software, workflows, and operational standards to ensure productivity and compliance
• Managed driver performance, scheduling, and route efficiency to meet service-level requirements
• Coordinated with transportation partners and internal teams to resolve operational issues in real time
• Handled customer inquiries and issue resolution, maintaining high client satisfaction

Dispatcher

from 08.2022 to 02.2023 (7 months)
Myle - US Market, Kyiv (Transportation and logistics)

• Scheduled and dispatched drivers and vehicles according to operational needs and client requests
• Communicated with drivers, partners, and customers via phone and text, handling up to 200 unique calls daily
• Relayed work orders, schedule changes, and operational updates between teams and partners
• Supported client retention by resolving service issues and coordinating with supervisors and partners

Account Executive

from 01.2021 to 11.2021 (11 months)
POSLeader - US Market, Kyiv (IT)

POSLeader is a software and hardware reseller in the hospitality sector, specializing in easy-to-use POS systems and customer portals.

• Managed client relationships and resolved complaints by improving processes and providing targeted client training
• Communicated client requirements effectively to the engineering team to support product improvements
• Collaborated with a five-person team to build and enhance a CRM system serving over 300 clients across two countries
• Utilized CRM platforms to support 20+ clients daily and worked with sales teams to identify customer pain points and growth opportunities

Ambassador in Kyiv (volunteer)

from 10.2020 to now (5 years 4 months)

InterNations is a global community connecting international professionals and expatriates.

• Represent InterNations in Kyiv and collaborate with international business leaders, diplomats, and senior executives
• Organize monthly networking and business events for a community of 16000 members
• Coordinate venue partnerships and event logistics for gatherings of 100–200 participants
• Oversee event marketing, communications, and member engagement

Education

Taras Shevchenko National University of Kyiv

Ukrainian Language and Literature, Kyiv
Higher, from 2019 to 2020 (1 year)

• Completed an academic program in Ukrainian language, literature, and culture
• Developed advanced language proficiency for academic and professional use
• Prepared for university-level coursework and integration into academic life in Ukraine

Additional education and certificates

EnglishScore Core Skills Certificate, Level C1

https://api2.englishscore.com/verify/7f14f748

EF Standard English Test Certificate, Level C2

https://www.efset.org/cert/ppcx5Z

ICDL Український цифровий громадянин

2022
Certificate

Цифрограм 1.0 для громадян

2022
Certificate

Цифрограм 2.0 для громадян

2022
Certificate

Knowledge and skills

• Building an HR brand
• 1C:Payroll and HR
• HR records management
• Google Meet
• Google Drive
• Google Chrome User
• Google Sheets
• Google Docs
• Microsoft 365
• Windows OS User
• MS Excel
• MS Outlook
• MS PowerPoint
• MS Office
• Management of CRM

Language proficiencies

English — fluent

Additional information

Interests: World Affairs | Volunteering | Fitness | Walking

Courses:

- Create a Presentation "All about a topic"
- Edit your CV
- Exit strategy summit: Raising Africa's next corporate giants
- Financial Immunity
- Flight Club: Drones and the Dawn of Personal Aerial Imaging Course
- General Computer Training
- Send Professional Emails
- Start a CV
- Successful interlocutor