Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6601937/?puid=58799

Work experience

Customer support representative

from 06.2020 to 01.2022 (1 year 7 months)
JV, Call Center, Odesa (Telecommunications and networking)

As an agent my job was to provide information regarding the financial market.
My duty was to dial 250 - 300 clients from cold and hot leads during a 9 hour shift.
At these calls my target was to make enough sales every month.
My best month was April 2021 of which I reached my highest target.

Logistics manager

from 02.2019 to 06.2021 (2 years 4 months)
SkyUp, авиакомпания, Odesa (Transportation and logistics)

I was responsible for keeping proper documentation and taking count both the incoming and out going parcels, with my dedication for this position i was giving a prestige honor of being detail orientated personnel of the enterprise.

Education

University

Automotive engineering, Odesa
Higher, from 2016 to 2021 (5 years 1 month)

It mostly deals with anything automotive and automobile

Additional education and certificates

Ux design

2023
Certificate

Quality Management System

6 months
Certificate

Knowledge and skills

• Work with customers
• Customer orientation
• Work with clients
• Email client
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Management of CRM
• Marketing research
• Detailing
• Attentiveness
• Creativity
• Data management
• Data analysis

Language proficiencies

• English — fluent
• Russian — average

References

• Jv call center

  Jv call center

  Call center operator, Jv call center

  Contact details are hidden

• SkyUp

  SkyUp

  Logistics manager, SkyUp, авиакомпания

  Contact details are hidden

Additional information

Versatile and customer-focused Support Specialist with 2+ years of experience delivering exceptional service across digital platforms. Known for clear communication, problem-solving skills, and a deep commitment to customer satisfaction. Adept at managing customer inquiries, resolving complaints efficiently, and ensuring seamless client experiences in fast-paced environments.
With a background in administrative support and technical tools, I bring a unique blend of empathy and efficiency to every customer interaction. I’m skilled in using CRMs, live chat systems, and feedback loops to enhance service quality and build long-term customer loyalty. My goal is always to turn support into a strategic advantage by combining responsiveness with professionalism.