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Work experience

Керуючий рестораном

from 01.2024 to 04.2024 (4 months)
Optima Hotels & Resorts, Рівне (Готельно-ресторанний бізнес)

Education

Харківський національний університет міського господарства імені Бекетова

Організація перевезень і управління на транспорті, Харків
Higher, from 2019 to 2021 (2 years)

Харківський національний університет міського господарства імені Бекетова

Менеджмент готельного, курортного і туристичного сервісу, Харків
Unfinished higher, from 2017 to 2019 (2 years)

Житлово-комунальний технікум

Готельно-ресторанний бізнес, Харків
Specialized secondary, from 2011 to 2015 (4 years)

Knowledge and skills

• Здатність до навчання
• Навчання персоналу
• Урегулювання конфліктів
• Проведення тренінгів
• Контроль витрат
• Планування заходів
• Володіння системами POS
• Інвентаризація
• Проведення співбесід
• Вмотивованість
• Стресостійкість
• Ініціативність
• Стабільність

Language proficiencies

• English — advanced
• German — beginner

Additional information

OPTIMA HOTELS & RESORTS December 2023 – April 2024
Rivne, Ukraine
RESTAURANT MANAGER

As a Restaurant Manager, I played a pivotal role in ensuring the seamless daily operations of the restaurant
while delivering exceptional guest experiences. My responsibilities included overseeing staff performance,
coaching and mentoring, managing workflows and maintaining the highest standards of service excellence.
Key achievements.
I successfully organized events such as Valentine’s Day celebrations, International Women’s Day festivities,
and live music evenings, which significantly increased guests visits, boosted revenue, and improved the
restaurant’s social media ratings. I also introduced creative initiatives, including children’s workshops, which
attracted a broader audience and enhanced brand recognition in the absence of similar activities in the city.
For corporate clients, I implemented the thematic “Mafia” game, which received exceptional guest feedback.
These efforts contributed to higher restaurant profitability and improved GOP.


MASLINA RESORT May 2022 – October 2022 (seasonal)
Stari Grad, Croatia
RESTAURANT SUPERVISOR

KHARKIV PALACE HOTEL February 2021 – February 2022
Kharkiv, Ukraine
RESTAURANT & BANQUET SUPERVISOR
In this role I was overseeing the coordination of dining operations and event services to ensure the
exceptional experience for the guests.
Key achievements.
I introduced and orchestrated a range of seasonal events, including wine tastings, gourmet meat and fish
markets, “The History of My City” evenings, exclusive designer dinners, chef’s table experiences, barbecue
nights, and curated seasonal menus. These initiatives not only kept the restaurant dynamic and engaging
but also expanded the guest base and strengthened loyalty among regular patrons.
To ensure exceptional service, I developed interactive training programs for staff, focusing on problemsolving and improving guest interactions. I also implemented monthly quizzes to test staff knowledge of the
menu, bar offerings, and seasonal specials. These efforts elevated service quality, fostered customer loyalty,
and created memorable dining experiences.

FRASER SUITES DOHA October 2015 – January 2020
Doha, Qatar
FOOD & BEVERAGE CAPTAIN

HOTEL MIR May 2015 – October 2015
Kharkiv, Ukraine
FRONT DESK RECEPTIONIST

BOWLING CLUB MAGNET May 2013 – December 2014
Kharkiv, Ukraine
BARTENDER