Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6896262/

Work experience

Dispatcher

from 09.2023 to 04.2025 (1 year 7 months)
316 towing, Other countries (Transportation and logistics)

-Receiving customers calls concerning road side assistance and tasked with dispatching drivers out to
help them.
•Communicate with customers regarding service schedules, estimated arrival times, and any updates or
delays.
•Maintain a log of service calls, including relevant details such as customer information, service
requested, and technician assignments.
-Responsible for tracking the whereabout of the drivers and making sure all jobs were done at the
estimated time.
•Respond promptly to customer inquiries via phone, email, or other communication channels,
demonstrating professionalism and empathy.
•Proactively identify opportunities to improve customer support processes and contribute to the
development of knowledge base articles and training materials.
•Ensure accuracy and completeness of information entered into the dispatching system to facilitate
smooth workflow and effective record keeping.

Customer service representative

from 03.2023 to 08.2023 (5 months)
Hatford Insurance, Remote (Finance, banking, and insurance)

Resolved customers issues quickly to close deals and boost client satisfaction.
Met with clients, delivering presentations and educating on product and service features and offerings.
Established and cultivated solid business relationships with new or existing customers.

Customer Service Representative,

from 01.2023 to 07.2023 (6 months)
NYAC Infusion, Remote (Medicine, pharmacy)

-Managed front-desk and phone operations, including scheduling and confirming patient appointments with accuracy and attention to urgency. Verified insurance coverage and eligibility prior to visits, ensuring smooth patient flow and minimizing delays.
-Communicated clearly with patients regarding appointment details, preparation instructions, and billing inquiries.
-Collaborated with clinical staff to coordinate calendars and manage last-minute scheduling changes.
-Maintained accurate patient records, followed HIPAA guidelines, and provided professional, empathetic service to enhance the overall patient experience.

Dispatcher

from 01.2021 to 02.2022 (1 year 1 month)
Hedghog, Poltava (Transportation and logistics)

Oversaw loading and unloading of company vehicles.
Handled incoming calls and emails from customers regarding issues with deliveries.
Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
Worked closely with customers to effectively resolve issues and complaints.

It sales manager

from 04.2020 to 10.2020 (6 months)
Aman Internet Services, Poltava (IT)

-Taking care of customers requests and sending out technicians to service and making sure they are
satisfied.
- Actively engaged in sales activities, demonstrating product knowledge, and effectively communicating
the features and benefits to customers. Utilized persuasive techniques to drive sales and meet or
exceed sales targets.
- Provided exceptional customer service by promptly greeting customers, actively listening to their
needs, and offering personalized assistance. Established rapport and built long-term relationships with
customers to foster loyalty and repeat business.
- Assisted customers with product selection, considering their preferences, budget, and specific
requirements. Made recommendations and provided detailed product information to ensure customers
made informed purchasing decisions.
- Handled customer inquiries, concerns, and complaints in a professional and empathetic manner.
Resolved issues promptly and satisfactorily, ensuring customer satisfaction and maintaining a positive
company image.
- Utilized effective sales techniques, such as overcoming objections, negotiating prices, and closing
sales. Applied persuasive strategies to encourage customers to make a purchase.
- Managed a diverse range of customer transactions, including processing payments, issuing refunds
or exchanges, and providing receipts. Maintained accuracy in cash handling and operated the cash
register efficiently.
- Collaborated with the management team to develop and implement sales strategies, promotional
campaigns, and customer retention initiatives. Provided feedback on customer preferences, market
trends, and competitor activities to inform business decisions.

Education

caucasus International University

Medicine, tbilisi
Higher, from 2019 to 2023 (4 years)

I am a 5th year medical student

Additional education and certificates

Falcon trading course

3 months

Knowledge and skills

• PC User
• Management of CRM
• Active sales

Language proficiencies

English — fluent