Contact information

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Work experience

Customer ,Client , Administrative Support Agent

from 03.2025 to 12.2025 (10 months)
Vittannklinik, Drammen (Медицина, охорона здоров'я, аптеки)

Administrative Assistant / Customer Support
Clinic, Norway
• Communication with international clients
• Appointment scheduling and client coordination
• Handling client inquiries and documentation
• Working in a multilingual environment

Production Assistant

from 04.2022 to 05.2023 (1 year 2 months)
Plukon, Dronten (Харчова промисловість)

Production Assistant / Operations Support
Netherlands
• Following work instructions and procedures
• Attention to detail and quality control
• Working in a fast-paced environment
• Teamwork and time management

Адміністратор-касир

from 11.2019 to 01.2022 (2 years 3 months)
Медисса,ООО, Киев (Медицина, охорона здоров'я, аптеки)

Customer support and client service:
• Consulting clients regarding services and products
• Handling customer inquiries and resolving conflict situations
• Scheduling appointments and managing visitor flow
• Working with internal systems, documentation, and cash operations
• Ensuring accuracy and compliance with internal procedures

Провізор

from 03.2017 to 08.2017 (6 months)
ТОВ"Рівнеліки", Корец (Медицина, охорона здоров'я, аптеки)

Client consultation and support in a regulated environment:
• Providing accurate information to clients
• Working with customer requests and complaints
• Following strict procedures and regulations
• High level of responsibility and attention to detail

Фармацевт

from 07.2015 to 04.2016 (10 months)
ПП"Фармабене", Киев (Медицина, охорона здоров'я, аптеки)

Customer service and support:
• Client consultation and assistance
• Working with customer needs and inquiries
• Maintaining documentation accuracy
• Ensuring high service quality

Education

НМУ ім.О.О.Богомольця

Фармацевтичний/Фармація, Киев
Higher, from 2015 to 2020 (5 years)

РДБМК

Фармація,Фармацевт, Рівне
Specialized secondary, from 2012 to 2015 (3 years)

Language proficiencies

• English — above average
• Ukrainian — fluent
• German — beginner
• Norwegian — average
• Polish — beginner

Additional information

Customer-oriented specialist with experience in client support, handling requests, and resolving conflict situations in the healthcare and service sectors.
Strong written communication skills, attention to detail, and ability to work according to procedures.
Looking for a remote Customer Support Agent position, including night shifts.