Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7021199/

Work experience

Biller / Scheduler

from 09.2022 to now (3 years 6 months)
Mind Your Mind, Remote (Medicine, pharmacy)

Intake manager

from 02.2022 to 08.2022 (7 months)
Justpoint, Remote (Legal)

. Handled patient inquiries with regard to malpractice.
. Communicated with attorneys directly, explained each case, and how to provide justice for wronged patients.
. Helped the patients understand their circumstances, and provide comfort and professional advice in both the legal and medical fields.
• I was in charge of receiving all necessary information from
claimants, about their potential case, to accurately present it to an
attorney.
• In charge of case summaries and sending cases to the referral
managers.
• Follow-up with claimants who had either been unresponsive,
delayed, or need to be connected to attorneys.

Patient Co-ordinator

from 06.2021 to now (4 years 9 months)
Provider Rehab OT. PC, Remote (Medicine, pharmacy)

• I was responsible for the coordination of benefits between the
patient and their various insurance companies.
• I scheduled patients for occupational therapy visits as well as
splint (DME) fittings.
• Imputing payments made by the insurance companies for dates of
services rendered
• Bridging the gap between the patient, the therapist, the insurance
company, and the billing department.

Qualifier

from 04.2020 to 03.2021 (1 year)
Insurance Supermarket, Sumy (Finance, banking, and insurance)

• Promoting the organization and products.
• Understand our ideal customers and how they relate to our
products.
• Maintaining customer relationships for retention.
• Meeting and usually surpassing goals of 5 closures per month.
• Coordinating with marketing on lead generation.
• Coached sales associates in product specifications, sales
incentives and selling techniques, significantly increasing
customer satisfaction ratings.
• Analyzing and reporting trends in trade success and customer
satisfaction for planning and implementing sales strategies.

Education

Sumy State University

Medicine, Sumy
Higher, from 2016 to 2022 (6 years)

Knowledge and skills

• Stress resistance
• Organizedness
• Responsibility
• MS Excel
• Conflict-free
• Adaptability
• Management of CRM
• MS Word
• Honesty

Language proficiencies

• English — fluent
• Ukrainian — average

References

Anuse Chatterjee

Anuse Chatterjee

Vice President of Operations, Justpoint