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Work experience

Information Technology Specialist

from 07.2022 to 12.2022 (5 months)
SMS CLUB, Київ (IT)

• Consulting clients regarding the company's services from three types of communication: phone, chat, tickets;
• Solving technical tasks regarding service performance received from customers; - Moderation of incoming traffic;
• Monitoring the quality of traffic delivery;
• Solving problems with the delivery of messages that were detected through the monitoring system;
• Implementation of the connecting function by transferring incoming information from customers within the company by recording requests, tasks for employees of other departments
• Providing advisory assistance to clients with connection to our service (API integration)
• Working with Putty

Information Technology Engineer

from 02.2022 to 09.2024 (2 years 7 months)
Creative Quarter, Київ (IT)

Information Technology Engineer
Creative Quarter
лютий 2022 г. - квітень. 2022 г.(Скорочення штату із-за війни)
грудень 2022 г. - вересень 2024

• Working with incidents and requests in Jira and Slack
• Support and consulting for CQ residents and CQ Team
• Installing and configuring software
• Carrying out an inventory and maintaining the asset up to date
• Diagnose network issues - Organization and maintenance of order in IT Stock
• Troubleshoot software and hardware issues remotely and locally
• User account management in internal systems
• Managing access rights in the Access Control System
• Video and Audio Conference systems support

Help desk specialist

from 10.2021 to 12.2021 (2 months)
React, Київ (IT)

Help Desk Specialist
Company: React
жовтень. 2021 г. - грудень 2021 г. · 3 місяця

• Working with CRM accounts(Bitrix24)
• Working with Active Directory
• Understanding and experience of the principles of operation of the IP-telephone industry
• Knowledge of PC at a high level (modular replacement of components, cleaning, prevention)
• Experience in setting up network equipment
• Experience in laying and crimping patch cords

Cable installation engineer

from 10.2020 to 05.2021 (7 months)
Datagroup, Київ (IT)

Cable installation engineer
Company: Datagroup
жовтень. 2020 г. - травень 2021 г. · 8 місяців.

• Connecting packages
• Connecting subscribers to the network in the private sector and apartment buildings

Education

State University of Telecommunications

Computer Engineer, Київ
Higher, from 2022 to 2024 (2 years)

College CCTE NAU

Junior Specialist, Computer Engineer, Київ
Specialized secondary, from 2018 to 2022 (4 years)

Additional education and certificates

CCNAv7: Introduction to Networks

2022; 9 місяців
Certificate

Knowledge and skills

• TCP/IP
• Користувач ОС Linux
• BASH
• OSI Model
• Setting up switches
• Networking
• Routing
• Cisco IOS

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — average

Additional information

• Knowledge TCP/IP protocols
• Experience and understanding of API integration, Putty,
• Understanding the principles of Linux/Bash(Ubuntu, Kali Linux)
• Understanding the principles of PostgreSQL
• Knowledge and understanding of how the upper layers of the OSI model support the network.
applications.
• Knowledge and understanding of Jira and Slack
• Knowledge OSI model
• Setting routers to enable end-to-end connectivity between remote
devices
• Setting a small network with security best practices
• Experience in setting up and maintaining communication equipment
• Setting switches and end devices to provide access to local and
remote network resources.