Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/7220168/

Work experience

Customer support representative

from 06.2023 to now (2 years 2 months)
Simply Contact, Дистанційно (Телекомунікації, зв'язок)

Customer support representative for Wizzair

Customer support representative

from 09.2021 to 08.2022 (11 months)
Aviacontact LLC, Київ (Транспорт, логістика)

Customer care agent

from 07.2020 to 08.2021 (1 year 1 month)
USAinUA LLC, Київ (Transportation and logistics)

Procession of inbound and outbound calls to customers regarding the status of their orders.
Coordination of workflow with other departments.
Procession of inbound and outbound calls to partners in the USA and Europe regarding the status of our orders and solving problems that occur in the process of order procession.

Assistant typist

from 08.2019 to 02.2020 (6 months)
Private enterprise Kravchenko, Київ (Polygraphy)

Operator

from 12.2018 to 08.2019 (8 months)
Ant Capitol LLC, Київ (Medical insurance)

Processing of relevant medical insurance documents for American clients, conversation with representatives of American medical insurance companies via Phone and emails

Booking agent

from 11.2017 to 12.2018 (1 year 1 month)
Aviacontact LLC, Київ (Passenger air transportation Tourism)

Processing online check-ins, luggage and extras addition for company's clients on various airlines' sites online.
Ticket cancellation and reimbursement. Payment processing.
Troubleshooting via conversation with representatives of airlines.

complaints department specialist

from 08.2017 to 11.2017 (3 months)
Optima Pharm LLC, Київ (Medical wholesale and retail)

Investigating of video records of loading and unloading of medical supplies to detect the reason of product damaging, accounting of medical supplies

Customer care agent

from 03.2015 to 03.2017 (2 years)
Private enterprise Pencheva, Київ (Information services)

Conversation with English - speaking clients via chat

Storekeeper

from 05.2013 to 01.2015 (1 year 8 months)
Vesko-Invest LLC, Київ (Wholesale and retail)

selection of goods from the warehouse according to electronic invoices, formation of pallets, carrying out re-registrations of available goods

Docker

from 10.2012 to 05.2013 (7 months)
Vesko-Invest LLC, Київ (Wholesale and retail)

Baker-consultant

from 11.2009 to 08.2011 (1 year 9 months)
International baking traditions LLC, Київ (Pastry retail)

Education

Taras Shevchenko Kyiv National University

Oriental languages department, Київ
Higher, from 2001 to 2006 (5 years)

Master's degree in English and Persian language translation and interpreting

Knowledge and skills

• MS Office
• CRM
• Skype
• amoCRM
• Slack

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent