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Work experience

Customer support representative

from 12.2023 to 12.2025 (2 years)
real solution patner, Remote (IT)

Responsibilities of a Marketer – Real Solution Partners

Brand Promotion & Visibility
Promote Real Solution Partners’ products and services through effective marketing strategies that increase brand awareness and market presence.

Client Acquisition & Lead Generation
Identify potential clients, generate qualified leads, and convert prospects into active customers through targeted marketing campaigns.

Market Research & Analysis
Conduct regular market research to understand customer needs, industry trends, and competitor activities, and provide actionable insights for business growth.

Digital Marketing Management
Manage online marketing activities including social media marketing, email campaigns, website content promotion, and online advertisements to drive engagement and sales.

Sales Support & Revenue Growth
Work closely with the sales team to support business development efforts and help achieve revenue targets through strategic marketing initiatives.

Client Relationship Management
Build and maintain strong relationships with clients by ensuring effective communication, timely follow-ups, and customer satisfaction.

Content Creation & Messaging
Develop compelling marketing content such as promotional materials, presentations, proposals, and product descriptions aligned with company goals.

Campaign Planning & Execution
Plan, implement, and monitor marketing campaigns, ensuring they deliver measurable results and align with organizational objectives.

Performance Tracking & Reporting
Track marketing performance using relevant metrics, prepare reports, and recommend improvements for better outcomes.

Partnership & Collaboration Support
Support strategic partnerships and collaborations by coordinating marketing activities and promotional efforts with partners and stakeholders.

Customer Feedback & Improvement
Gather customer feedback and work with internal teams to improve products, services, and customer experience.

Career break

from 01.2023 to 11.2023 (11 months)
Parental leave

Customer Support Representative

from 02.2019 to 03.2020 (1 year 2 months)
1800 Flower, Remote (Design)

1). On average I answer 40 inbound calls during a shift.
2). Taking orders, inputting orders into our proprietary system, and providing customers with their numbers and delivery time.
3). Managing outbound calls to inform customers when there would be a delay in their delivery date or if there is a delay in payment processing.
4) Escalating customer calls to a supervisor if needed.

Customer Support Representative

from 08.2018 to 12.2022 (4 years 5 months)
Time Square Consultant, Dnipro (Telecommunications and networking)

1)Handled 150+ calls daily,with duties including signing up new customer retrieving customer data presenting relevant information and cancelling services.
2)Received 85% customer statisfaction rating to date, 15% higher than company average.
3)Suggest a new tactics to persuade cancellng customers to stay with company.
4)Remained calm and courteous even during moments of customer dissatisfaction.

Education

Dnipropetrovsk Medical Academy

Medical, Dnipro
Higher, from 2016 to 2022 (6 years)

MBBS bachelor of medicine bachelor of surgery

Knowledge and skills

• MS Excel
• Zendesk
• Freshdesk
• Slack
• HubSpot CRM
• Zoho CRM & Zoho Desk
• Help Scout
• Live agent
• Real-time Voice Tools
• Communicability
• Management of CRM
• Active sales
• User 1C
• Discipline
• Honesty
• Goodwill
• Purposefulness

Language proficiencies

• English — fluent
• Ukrainian — average

Additional information

Customer Service Representative with 6 years of experience in telephone support, sales, technical support, and customer care. Proficient in customer service software, conflict resolution, and delivering positive customer experiences. Seeking to leverage proven skills in a managerial role.**