Contact information

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Work experience

Customer service agent

from 08.2025 to now (6 months)
Growe, Дистанційно (IT)

In my new role, I am responsible for:

- Client retention. Explaining rules of games and how sports betting and casino play work

- Promoting responsible gaming by helping users set deposit, bet, and loss limits

- Helping with deposits, withdrawals, and other payments

- Ensuring compliance with regulatory requirements such as age verification and responsible gambling limits

- Clarifying betting odds, settlements, and winnings

- Responding to customer inquiries, assisting users with technical troubleshooting (login issues, website errors, software glitches)

- Reporting

Account manager

from 12.2023 to 08.2025 (1 year 9 months)
Millhouse logistics, Дистанційно (Транспорт, логістика)

- Started as a Customer Support Representative, providing assistance via phone and email to clients and vendors on account-related inquiries, technical issues, and service coordination.
- Promoted to Account Manager in the LTL department for strong performance and problem-solving skills.
- Managed client accounts, coordinated logistics processes, and resolved technical or system-related issues promptly and professionally.
- Maintained accurate records and ensured compliance with internal policies and confidentiality standards.
- Explained procedures clearly to clients and guided them through platform usage and process updates—comparable to assisting users with betting rules or platform navigation.
- Collaborated with internal teams to escalate and resolve operational issues, ensuring high service quality in a fast-paced, deadline-driven environment.
- Worked night shifts, requiring adaptability, attention to detail, and excellent English communication skills.

Менеджер по развитию

from 10.2022 to 12.2023 (1 year 3 months)
TRIPLEX PLUS, LLC, Дніпро (Оптова торгівля, дистрибуція, імпорт, експорт)

- Secured new clients across European markets, including successfully establishing a client base in Poland, contributing to international expansion and revenue growth.
- Conducted research on agro-commodity markets, evaluating pricing trends, cost structures, and financial risks to inform trading and investment strategies.
- Gained experience in agro-commodity trading and capital allocation, directly supporting strategic financial decisions.
- Drafted and reviewed financial and commercial contracts, ensuring compliance with international trade standards. Managed invoicing, export documentation, and payment terms for efficient deal execution.
- Coordinated with customs authorities, brokers, and freight forwarders to oversee financial aspects of international trade, optimizing cost structures and reducing risk exposure.

Relationship manager

from 04.2020 to 10.2020 (7 months)
ТОВ ФРІДОМ ФІНАНС УКРАЇНА, Дніпро (IT)

- Sold financial services attracting totaling $1.6M+, consistently surpassing sales targets through strategic client engagement and product expertise.
- Successfully attracted 600+ new clients, significantly expanding the company’s customer base and market share.
- Strengthened the company’s regional visibility by leading local industry event participation, forming partnerships with key influencers, and engaging with business communities.
- Provided personalized investment advice, helping clients navigate financial instruments and capital management strategies.
- Excelled in cold sales outreach, converting prospects into loyal clients through trust-based relationship building.
- Delivered compelling company presentations and introduced tailored investment products to both prospective and existing clients.
- Maintained consistent communication with clients, offering market insights and responsive support to enhance satisfaction and retention.
- Handled administrative processes including documentation, transaction facilitation, and coordination between clients and internal departments.
- Collaborated with marketing and analytics teams to enhance client experience and drive business growth.
- Regularly analyzed client feedback and adjusted strategies to improve service delivery and engagement.
- Compiled detailed reports on client interactions, tracking sales performance and refining outreach tactics.

Education

КНЭУ им. В. Гетьмана

Международная экономика (английская форма), Киев
Higher, from 2019 to 2023 (4 years)

Knowledge and skills

• Digital-маркетинг
• Комунікабельність

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Polish — beginner

References

Березовский Вадим

Березовский Вадим

Директор Днепровского филиала, Фридом Финанс (Брокер) Украина

Additional information

PLEASE REACH OUT VIA TELEGRAM

Results-oriented professional with extensive experience driving client acquisition, customer retention, revenue growth and account expansion across finance, international trade, iGaming and e-commerce.

Let’s connect and create value.

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💬 Telegram: @vladimirmrv