Contact information

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Education

Soft Serve

Dneper
Secondary, from 2021 to 2022 (1 year)

Software Manual QA Engineer

Additional education and certificates

NMU English courses

2012 14 month

Knowledge and skills

• HTML
• CSS
• Jira
• SQL
• Windows
• PC User
• Operating systems
• Database
• Kanban
• MacOS
• AutoCAD
• Ведение социальных сетей
• CRM
• Реклама
• Google
• Facebook
• ERP
• Facebook Business Manager
• Manychat

Language proficiencies

• English — advanced
• Spanish — average

Additional information

Work experience: 


- Software QA Engineer - SoftServe (February 2023 - Present )

・Performed manual black box testing from Beta-version to the final release.
・Performed validation and verification of the specification.
・Wrote high-quality test cases based on technical documentation.
・Executed test cases and reported found bugs via Jira.
Tested software in different environments using a Virtual Machine.
・Validated application’s GUI for compliance with Usability guidelines ・published by Microsoft.
・Participated in cross-platform (Windows 8/7/Vista/XP) testing.
・Executed ad hoc and exploratory test procedures at all the stages of SDLC.
・Provided installation and configuration of Operating Systems, Virtual Machines, 
Drivers, etc.
・Tested web-based application created for collecting data about contact information and telecommunication/energy services needs of a person (household).
・Validated and verified technical documentation for contradictions, ambiguities, and incompleteness.
・Developed test cases for functional testing of the application (black box).
・Validated application’s GUI for compliance with Usability guidelines published by US 
Department of Health and Human Services.
・Researched software anomalies and defects to minimize the number of steps to reproduce the problem.
・Wrote easy-to-reproduce bug reports and reported them via Jira.
・Researched the saving of user data in the emailed sales lead.
・Made cross-browser (MSIE, Firefox, Opera, Safari, and Chrome) testing. 


- Project Manager - “Webson LLC” (August 2019 - January 2023)

・Development and implementation of the strategy and development vector of its department
・Customer Project Management
・Development of metrics and regulations to optimize team work
・Supervising the full cycle of project development
・Fulfillment of financial plans
・Bringing projects to the target level of profitability
・Prompt response to any emerging project problems and customer requests
・Leading and teaching a group of support managers, creating teaching materials and problem-solving scripts

- Marketing & Support Manager - Webson LLC (May 2018 - August 2019)

・Development of chatbot algorithms for products
・Development and testing of creative creatives
・Interest targeting
・Product Chat Support
・Developing ManyChat chatbots
・Written and oral communication and problem solving between product owners and customers
・Uploading and utilizing Lookalike Audiences
・Tagging and Filtering
・
SMM Manager - Freelance (January 2017 - May 2018)

Carrying out marketing research
Increasing website traffic
Creation, adjustment, and optimization of advertising campaigns on social networks (via Facebook Ads Manager)
Target audience determination
Lead Generation Setup
Operating and maintaining a customer base
Creation of media content;
Consulting and sale of goods;
Telegram account administration;
Supporting businesses from setting up advertising campaigns to finalizing sales 


Education:

National Polytechnic University "Automated Computer Control" 2007 - 2012
Manual Testing Courses at SoftServe Academy
"Management and Management" Courses at NPU
Certificate of reference translator at NPU
Certificate of completion of profiling computer programs.

Professional skills:

・Languages: Russian, English, Spanish, Ukrainian;
・Dev: Windows, Mac OS, Facebook Business Manager, ManyChat, AutoCAD, Kanban, Jira, SQL, Browserstack, Testflight, Multilogin, ERP
・Browsers: Firefox, Chrome, Safari, Opera, Thor
・Bug Tracking: Jira
・Software: Microsoft Office, iWork
・SQL Database
・Experience in organizing and conducting conferences, seminars;