Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7352353/

Work experience

Shipping Sales Agent • Broker

from 09.2023 to now (2 years 6 months)
Pride Car Shipping (US Market), Дистанційно (Транспорт, логістика)

• Managing high volumes of inbound leads and oversee the full sales cycle from prospecting to
closing. •Coordinating order processing.
• Maintaining excellent customer experience by solving issues and communicating status
updates. •Collaborating with dispatch and carrier teams to optimize delivery efficiency and
avoid delays.

Shipping Customer Care Agent • Broker

from 09.2021 to 08.2023 (2 years)
Crystal Car Shipping (US Market), Дистанційно (Транспорт, логістика)

Managed customer shipping requests
• Supported carrier selection and assignment based on reliability and client needs.
•Trained and mentored new employees, introducing procedures and quality
standards

Sales Team Lead

from 09.2017 to 08.2021 (4 years)
Green Cleaning System (US Market), Суми (Послуги для населення та бізнесу)

• Supervised sales operations and led a team of 20 representatives to exceed performance targets. •
Scheduled and delivered sales trainings, developed KPIs, and implemented performance improvement
plans.
• Tracked and analyzed daily/weekly/monthly sales reports.
• Implemented time management strategies.
• Oversaw hiring, onboarding, and mentoring of new team members, fostering a positive work culture.

Sales representative

from 10.2016 to 09.2017 (1 year)
Green Cleaning System (US Market), Суми (Послуги для населення та бізнесу)

• Handled client communications, addressed objections, and negotiated sales contracts.
•Maintained a CRM database of new and returning clients to track upsell
opportunities. •Provided personalized service, contributing to repeat sales.
•Identified opportunities to cross-sell and upsell additional services to meet client needs.

Education

СумДу

Переклад та викладання англійська та німецька, Суми
Higher, from 2012 to 2017 (5 years)

Additional education and certificates

WayUp, курс Веб-дизайну

1 місяць

Knowledge and skills

• Стресостійкість
• Комунікабельність
• Здатність до навчання
• Активний продаж
• Доброзичливість
• Неконфліктність
• Уважність
• Робота із запереченнями
• Прямий продаж
• Ведення CRM
• Чесність
• Адаптивність
• Дисциплінованість
• Продаж B2B
• Користувач 1С
• Уміння аналізувати
• Управлінські навички
• Сумлінність
• Canva
• MS Excel
• Figma