Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7380373/

Work experience

Customer support representative

from 07.2021 to 03.2022 (9 months)
Etfinance, Kyiv (Marketing, advertising, and PR)

I steadily improved in communicating about the products made available by the company.
I gave daily reports and always met targets required of me during the course of the job (in terms of sales and also number of calls made)
I improved greatly in working as a team player assisting members of my team when necessary in speaking and also in having briefs to better explain the job.
I have experience in cold calling and negotiation skills over the phone suiting variable needs of the customers concerned.
I have recorded the highest sales to client ratio for months during the job.

HR manager

from 01.2021 to 06.2021 (6 months)
AutoSales, Kyiv (Transportation and logistics)

I had a high successful rate in training applicants for the job.
 I was able to adapt and work in team to better the results in the company.
 I gave daily reports on work done during the day.
I developed being time-oriented considering the time difference in different countries I spoke to; on a daily basis.
I worked as a Project Manager during some of the training programs.
I carried out surveys and data analysis on a daily basis.

Customer support representative

from 03.2020 to 09.2022 (2 years 7 months)
MD group, Kyiv (Medicine, pharmacy)

•Directly communicating with clients about their condition and health.
•Collecting vital information concerning the health and condition of clients.
•Communicating effectively with my team leader to make calls to the pharmacy regarding clients to confirm their medications already prescribed.

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• Project management
• Documentation management
• Communicability
• Handling objections
• Teamwork
• Data analysis
• Marketing research
• Management of CRM
• Educability
• Growth mindset

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

I am a good communicator so I love to air out my views in the working environment. I also strongly believe in teamwork; doing things together makes it yield better results than doing it alone. I strive to be the best I can be; in any work I am given to do.