Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/7382325/

Work experience

Customer service & Medical Records Review Specialist

from 02.2025 to 10.2025 (9 months)
Justpoint, Remote (Legal)

• Conducted comprehensive reviews and analyses of over 100 medical records weekly to ensure accuracy, completeness, and relevance in support of legal claims.

• Translated complex medical information into easy-to-understand summaries, helping clients and legal teams make informed decisions.

• Collaborated with Intake, Case Management, and Legal departments to ensure a smooth, client-centered workflow and timely updates.

• Worked with the company's CRM system and Google Sheets to document client interactions, track case progress, and ensure efficient communication across departments.

• Maintained structured, easily accessible medical data systems to support claimant outreach and downstream operations.

• Actively participated in weekly training sessions to strengthen service quality, communication efficiency, and attention to detail.

• Handled sensitive medical information with professionalism and discretion, ensuring full compliance with HIPAA and company confidentiality standards.

Sales manager

from 02.2025 to 03.2025 (2 months)
Iron Free, Remote (Public and business services)

• Observed and learned company sales strategies, gaining hands-on exposure to sales pipeline management at Ironfree.

• Contributed to CRM data entry and reporting, ensuring accuracy and timely follow-up on leads.

• Helped monitor product availability and communicated updates to sales staff for accurate client representation.

• Participated in team briefings, contributing to goal-setting, progress tracking, and issue resolution.

• Engaged directly with clients to present product offerings, answer inquiries, and support closing of time-sensitive deals.

• Assisted in reviewing and organizing sales data to highlight quick-win opportunities and improve lead conversion.

• Supported senior sales leadership in driving daily team performance and maintaining alignment with short-term sales targets.

• Completed contract goals within the agreed timeframe, supporting revenue efforts and leaving behind organized documentation

Recruiter

from 03.2022 to 05.2022 (3 months)
Abacus Therapies, Remote (Medicine, pharmacy)

• Helped the full recruitment life-cycle, from sourcing strategies, talent requirements, and conducting the interviews of therapies to maintaining a steady pipeline of passive candidates.

• Screened, interviewed, and explained the company's services to potential candidates.

• Reached out to 30+ candidates on LinkedIn and Indeed daily.

• Cold-called former candidates weekly and let them know about new opportunities.

• Selection and hiring of personnel for vacant positions in accordance with company requirements and legislation

Intake/ Case Manager

from 02.2022 to 09.2022 (8 months)
Justpoint, Remote (Legal)

• Gathered detailed, case-type-specific information about potential claimant cases for intake services.

• Documented telephone inquiries and presented case details to legal representatives for evaluation.

• Utilized medical knowledge to evaluate claimant issues over the phone rapidly.

• Developed and maintained quantitative measures and performance metrics for tracking efficiency and time management.

• Maintained customer satisfaction through professional and friendly services.

• Settled customer disputes professionally and pleasantly.

Account Manager

from 07.2021 to 11.2021 (5 months)
OrderOut, Remote (Retail)

• Managed Customer subscriptions, creating new partnerships with ISOs.

• Creating subscriptions for new leads, lead follow-up, cold calling, and cold emailing.

• Served as the client's day-to-day contact.

• Negotiated product prices with clients using independent judgment and discretion based on knowledge of current market conditions and company policies.

• Collaborated with the project management team to establish timelines for all client projects and communicated changes as they occurred to ensure accuracy of all project plans.

• Helped customers identify, quantify, and work toward transformational goals.

Sales Development Representative

from 07.2020 to 01.2022 (1 year 7 months)
Buffalo Market, Remote (Wholesale, distribution, imports, and exports)

• Actively engaged in product demonstrations and webinars for prospective clients to showcase key features and benefits, driving engagement and interest.

• Developed long-term relationships with clients by providing ongoing support and ensuring their business needs were consistently met, contributing to high customer retention rates.

• Identified potential market opportunities through research and competitor analysis, refining the sales approach and driving business growth.

• Led collaborative efforts with the marketing team to align sales efforts with promotional campaigns and product launches, ensuring a unified brand message.

• Maintained accurate and up-to-date records of client interactions and sales activities in the CRM system, streamlining follow-ups and enhancing lead management.

• Developed tailored proposals and presentations for potential clients, effectively communicating value propositions and addressing client needs.

Account Manager / Sales Manager

from 05.2019 to 08.2021 (2 years 4 months)
Applet3D, Remote (IT)

•Developed and implemented strategic sales plans to achieve company revenue targets and drive market growth.

•Led, mentored, and motivated a high-performing sales team, enhancing skills through regular training and performance evaluations.

•Cultivated and maintained strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty.

•Analyzed market trends and competitive landscape to identify new business opportunities and adjust sales strategies accordingly.

•Prepared and presented sales forecasts, budgets, and performance reports to senior management, providing insights for decision-making. •Collaborated with marketing teams to align sales initiatives with promotional campaigns and product launches.

•Negotiated contracts and pricing with clients, ensuring compliance with company policies and maximizing profitability.

•Monitored and analyzed sales metrics, implementing corrective actions to improve team performance and achieve targets.

•Stayed abreast of advancements in 3D printing technology, attending industry events to gather insights and enhance product knowledge. •Collaborated with cross-functional teams, including product development and customer support, to ensure seamless service delivery.

Education

Vinnitsa national medical university (VNMU)

Medicine, Vinnytsia
Higher, from 2015 to 2021 (6 years)

I finished from the University on the 25th of June 2021

Knowledge and skills

• Communicability
• Teamwork
• Negotiation and persuasion
• Zoho CRM
• Google Sheets
• Work with clients
• Active listening
• Conflict settlement
• Patience
• Adaptability
• Google Meet
• Positive thinking
• Independence

Language proficiencies

English — fluent

References

Flor Gomez

Flor Gomez

Workforce Manager, Justpoint

Additional information

I am a Customer Service Professional with over four years of remote experience supporting U.S.-based companies in healthcare, sales, and client relations. Skilled in managing high-volume customer interactions, resolving complex issues with empathy, and maintaining clear, professional communication across phone, email, and chat. Leveraging a medical background, I bring exceptional attention to detail and the ability to handle sensitive information with discretion. Committed to delivering compassionate, solution-driven support and ensuring every customer feels valued and understood.