Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/7411230/

Work experience

Head of Growth Performance Team

from 12.2024 to now (8 months)
4bill.io, Київ (IT)

1. Testing in the Production Environment
- Organizing and conducting comprehensive functionality testing in the production environment to ensure system stability.
2. Conducting Demonstration Sessions
- Organizing demos for internal teams, including account managers, support services, and product managers.
- Providing detailed explanations of integration principles, analyzing identified issues, and offering recommendations for their resolution.
3. Incident Investigation and Handling Support Requests
- Investigating incidents.
- Analyzing requests from support services and forwarding identified issues to relevant internal teams for resolution.
4. Monitoring and Alert Response
- Ensuring prompt handling of alerts in the production environment.
- Regularly monitoring the performance of integrations, payment forms, and system components.
5. Investigating Technical Issues
- Analyzing conversion issues, identifying technical causes, and addressing them effectively.
6. Documentation Review and Material Creation for Merchants
- Reviewing technical documentation provided to merchants.
- Documenting and detailing the payment flow for better understanding of system operations.
- Preparing additional materials such as guides, video instructions, and technical documentation.
7. Support and Consultation for Merchants
- Assisting merchants during the integration process, consulting on arising questions, and aiding in solving technical tasks.
- Ensuring quick and efficient implementation of integrations in collaboration with merchants.
8. Optimization of Acceptance Processes
- Enhancing standards for testing and quality control of integrations.
- Initiating and implementing new methods for analyzing and resolving incidents in the production environment.
9. Analytics and Reporting
- Regular preparation of reports on system performance stability, monitoring, and testing results.
- Providing recommendations to management on product development strategies based on collected data.

Head of QA

from 11.2021 to 12.2024 (3 years 1 month)
4bill.io, Київ (IT)

- Lead and manage a team of 19 quality assurance specialists, 8 projects, providing guidance, mentoring and support.
- Develop and implement a comprehensive strategy and quality assurance roadmap that meets the goals and objectives of the organization.
- Define and implement quality processes and best practices throughout the organization.
- Establishes and maintains quality indicators, performance indicators, and reporting mechanisms to monitor and improve quality outcomes.
- Implement continuous improvement initiatives to improve the efficiency and effectiveness of quality control.
- Oversee the creation of test plans, test cases and test scripts to ensure comprehensive testing coverage.
- Coordinate and prioritize testing of multiple projects or product releases.
- Review and analyze test results, identify defects, and work closely with development teams to resolve issues.
- I identify opportunities for test automation and implement suitable platforms and tools to improve testing efficiency.

Qa manual lead

from 10.2019 to 11.2021 (2 years 1 month)
Enestech software, Київ (IT)

I was part of a team of eight QA engineers. The company specialized in
delivering software solutions to computer clubs. My responsibilities included
testing both web and desktop applications, which were installed directly on
club computers, as well as mobile applications and admin panels for club
administrators. I also tested various computational data related to pricing
models, subscription plans, and other club services, ensuring the accuracy
and reliability of all systems. I worked closely with developers to ensure a
seamless user experience and smooth software integration.

After two years working as a Middle Manual QA, I advanced to the role of
Senior Manual QA and was later promoted to QA Lead. In this position, I
was responsible for overseeing the quality assurance process across
multiple products, managing a QA team, and ensuring the successful
delivery of high-quality software. My duties included writing and
maintaining test documentation, implementing automation into projects,
and collaborating closely with the business side to set priorities and align
product goals. I played a key role in ensuring efficient communication
between teams and improving overall product quality.

QA manual

from 01.2017 to 10.2019 (2 years 9 months)
AM SOFT, Київ (IT)

I have been working as a QA Manual Tester in a team of six QA
professionals. The company specializes in submitting regulatory reports to
authorities, such as tax agencies, and facilitating document exchange
between counterparties. My role involved testing both desktop and web
applications, ensuring the functionality and performance of software
systems designed for secure document exchange and reporting. I
collaborated closely with cross-functional teams, including developers and
product managers, to identify bugs, enhance user experience, and ensure
compliance with industry standards.

Education

НУХТ

Финансы, банковское дело и страхование, Київ
Higher, from 2013 to 2018 (5 years)

Additional education and certificates

Course of QA manual testing (https://skillup.ua/)

2017, 3 месяца

Сourse of automatization testing (https://qalight.ua)/Have a certificate of Selenium WebDriver (Java)

2021, 3 месяца

Knowledge and skills

• HTML
• CSS
• Jira
• SQL
• Postman
• Test Case
• MySQL
• Scrum
• Linux
• Git
• TestRail
• Check list
• Java
• Agile
• XML
• Test Plan
• Google Chrome
• MS SQL Server
• Selenium
• SDLC
• Confluence
• Firebug
• Selenium WebDriver
• BASIC
• API
• Testing
• Jenkins
• SVN
• Figma
• PostgreSQL
• REST
• Bug Life Cycle
• REST API
• Test report
• Docker
• Documentation management
• TeamCity
• Wikipedia
• Activity
• Planning

Language proficiencies

• English — average
• Ukrainian — fluent
• Russian — fluent
• Romanian — above average