Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/7534575/?puid=2000

Work experience

Administrative assistant

from 11.2023 to 04.2025 (1 year 6 months)
IOM, Kyiv (Non-profit and charitable organizations)

1.Coordinated administrative, operational, and compliance functions within a high-volume healthcare environment, ensuring effective records management, stakeholder communication, and process efficiency.
2.Oversaw documentation workflows, inventory and procurement activities, facility operations, and financial administration while maintaining high standards of accuracy and service delivery.
3.Collaborated with internal teams, healthcare professionals, and diplomatic stakeholders to support case management, regulatory requirements, and organizational objectives.

Dispatcher

from 09.2022 to now (4 years 3 months)
Myle, Remote (Transportation and logistics)

1.Managed and coordinated ride requests through ride-sharing platforms, ensuring efficient service delivery and seamless rider–driver matching.
2.Collaborated with cross-functional teams and transportation partners to provide operational support, resolve real-time customer issues, and maintain high service standards.
3.Utilized strong problem-solving and customer service skills to address inquiries, escalations, and service disruptions in a timely and professional manner.
4.Monitored ride assignment processes to ensure accuracy, efficiency, and optimal customer experience.
5.Contributed to operational excellence by providing data-driven feedback and recommendations on dispatch procedures, customer preferences, and system improvements to enhance overall performance.

Customer service specialist

from 04.2022 to 08.2022 (5 months)
Navblue, Remote (IT)

1.Assisting customers via Freshworks ticketing system by providing technical support to aviation professionals for software-related issues and inquiries.
2.Utilised specialised aviation software to diagnose and resolve customer issues, providing step-by-step guidance and solutions.
3.Collaboration with cross-functional teams, including software developers and quality assurance, to escalate and resolve complex customer issues.

Customer Service Senior Specialist

from 12.2021 to 08.2022 (9 months)
Navblue, Remote (IT)

Assisting customers via Freshworks ticketing system by providing technical support to aviation professionals for software-related issues and inquiries.
•Utilized specialized aviation software to diagnose and resolve customer issues, providing step-by-step guidance and solutions.
•Collaboration with cross-functional teams, including software developers and quality assurance, to escalate and resolve complex customer issues.

BDC

from 03.2021 to 11.2021 (9 months)
Vip auto, Remote (Auto business and auto service)

Supervised and managed a team of #3 customer service representatives, providing guidance, support, and performance feedback to ensure high-quality service delivery.
•Collaborated with cross-functional teams, including sales, finance, and operations, to resolve customer inquiries, issues, and complaints in a timely and effective manner.
• Use of SAP ERP software to track customer interactions, update master data records, and generate reports for management review.

Customer service

from 06.2020 to 03.2021 (10 months)
Frountdeskhelpers, Remote (Real estate)

Answering incoming customers calls, taking care of the email inquires, storing the information in the CRM. Forwarding the customer inquire to the sales team /management.

Guest executive

from 09.2018 to 01.2020 (1 year 5 months)
Jetex, Обьедененые арабские эмираты (Transportation and logistics)

Working with VIP clients, providing individual services as per client needs, sales and rentals of private Honda jets, providing full door-to-door service, including immigration and customs documentation

Customer service representative

from 02.2017 to 02.2018 (1 year)
Dnata, Обьедененые арабские эмираты (Transportation and logistics)

Check-in/board passengers, verify travel documentation, manage passengers’ luggage, make sure no dangerous good policy is strictly maintained, provide high level customer service, follow company’s policy and safety regulations

ASSISTANT TO PHOTOGRAPHER

from 01.2016 to 11.2018 (2 years 11 months)
ASSISTANT TO PHOTOGRAPHER, Dubai (Media)

Assist photoshoots with regard to wedding photography, fashion & beauty photography, communicate with clients to clarify visual, organize schedule, manage bookings and logistics of photoshoots

BRAND REPRESENTATIVE

from 03.2014 to 01.2016 (1 year 11 months)
MAKEUP FOREVER, Dubai (Retail)

Communicate with clients to assess and meet their needs, maintain up to date knowledge of available beauty products and techniques, demonstrate product use, give tips and skin care recommendations, cooperate with famous UAE brands (Brands For Less)

EVENT COORDINATOR

from 03.2013 to 01.2014 (11 months)
Vibes events & promotions, Dubai (Marketing, advertising, and PR)

Plan, design and produce events while managing all project delivery elements within time limits, liaise with clients to identify their needs and to ensure customer satisfaction, created product demand/ awareness through customer awareness campaigns, market surveys/ analysis, propose ideas to improve provided services and event quality, proactively handle any arising issues and troubleshoot any emerging problems on the event day, conduct pre- and post – event evaluations and report on outcomes.

Education

Київський національний університет

Міжнародні відносини, Київ
Higher, from 2007 to 2011 (4 years)

Knowledge and skills

• MS Word
• Communicability
• Conflict-free
• Honesty
• Management of CRM
• Discipline
• Educability
• Independence
• Attentiveness
• Adaptability
• Diligence

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Polish — average

References

• Halida Becirevic

  Halida Becirevic

  Busniss divelopment manager, Vip auto

  Contact details are hidden

• Dennis Khortov

  Dennis Khortov

  Support team manager, Frontdeskhelpers

  Contact details are hidden

• John Joseph

  John Joseph

  Senior Projects Manager with 13+ years of diversified experience in Project management, Business Consultancy, HR operations, HRI, GE

  Contact details are hidden

Additional information

Results-driven Administrative and Customer Service professional with over 10 years of international experience across the aviation, healthcare, logistics, and migration sectors. Skilled in managing confidential documentation, coordinating complex processes, and providing high-quality client support in multicultural environments. Experienced in delivering exceptional customer support, resolving complex issues with empathy and efficiency, and driving high levels of client satisfaction. Proficient in SAP ERP, Freshworks, and MS Office with strong communication skills in English, Ukrainian.