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Work experience

TECHNICAL COMPLAINTS HANDLER

from 08.2022 to 02.2023 (6 months)
Sorite, Lisbon (Telecommunications and networking)

1. Provided technical support to customers and reviewed incoming customer claims through various channels such as phone calls, emails, and online platforms.
2. Conducted thorough investigations to assess the validity of the claim, which may involve communicating with the customer, reviewing records, and gathering additional information needed.
3. Maintained regular communication with the customer to provide updates on the status of the claim, request additional information if necessary and address concerns or questions.
4. Made informed decisions on the validity of claims, determining whether to approve, deny, or negotiate based on company policies and guidelines.
5. Document claims decisions, justifications, and any settlement terms according to company procedures and legal requirements.
6. Provided feedback on claim processes, suggesting improvements to enhance efficiency, customer satisfaction, and overall effectiveness.

CUSTOMER AND SALES REPRESENTATIVE

from 11.2021 to 02.2022 (3 months)
Orbus, Kharkiv (Telecommunications and networking)

1. Provided excellent customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
2. Utilized consultative selling techniques to understand customer needs and recommend appropriate products or services; successfully upsold products
3. Customer satisfaction at all times to answer questions and resolve any emerging problems from customers. Attained monthly and weekly targets.
4. Completed questionnaires on the phone with the seniors in the U.S. regarding receiving benefits from the investment plans.

SALES COMMERCIAL MANAGER

from 03.2021 to 10.2021 (7 months)
Lenox company, Kharkiv (Telecommunications and networking)

1. Co-ordinated activities prior to the start of the day.
2. Co-designed the menu and specials of the day
3. Managed floor orders and logistics of home delivery
4. Designed discount specials and also in-house events for customers 5. Maintained overall customer satisfaction
6. Prepared reports of inventory and orders.
7. Ability to thrive with minimal guidance and handle uncertainty effectively.
8. Collaborated with colleagues to develop effective sales and marketing strategies. 9. I implemented sales strategies to drive business growth and market penetration. 10. I have excellent communication and negotiation skills.

RECRUITMENT OFFICER

from 07.2020 to 02.2021 (7 months)
Amnex, Kharkiv (Recruiting and HR)

1. I collaborated with hiring managers to understand staffing needs and define job requirements. 2. I reviewed resumes and applications to assess the qualifications and suitability of candidates for
specific roles.
3. I conducted reference checks to verify candidates' employment history, qualifications, and
professional process.

4. I utilized various channels, such as job boards, professional networks, and industry events, to identify and extract potential candidates.
5. Conducted HR interviews, tech interviews, and offer calls.
6. Kept accurate and up-to-date records of recruitment activities, including candidate information and
hiring decisions.
7. Tracked and analyzed recruitment metrics to assess the effectiveness of sourcing and improve
recruitment outcomes.

CUSTOMER SERVICE REPRESENTATIVE

from 06.2018 to 03.2020 (1 year 9 months)
MD group, Kharkiv (Telecommunications and networking)

1. Successfully handled customer inquiries via phone, email, and live chat, consistently meeting or exceeding performance targets.
2. Resolved customer issues promptly and efficiently, maintaining a high level of customer satisfaction. I demonstrated empathy and patience when dealing with challenging or upset customers, ensuring a positive customer experience.
3. Conducted customer feedback surveys to identify areas for improvement, contributing to a 20% increase in customer satisfaction scores.
4. I participated in ongoing training sessions to stay informed about product updates, company policies, and customer service best practices.
5. Ensuring that customer service activities align with company policies and procedures. 6. A good understanding of web services.
7. In general, I have great interpersonal, problem-solving, and communication skills

SALES SUPPORT ASSISTANT

from 08.2016 to 05.2018 (1 year 9 months)
Monsaur limited, Abuja (Marketing, advertising, and PR)

1. I helped with general sales support tasks, such as supporting the development of sales plans and managing the clerical activities of sales efforts.
2. Verifying client invoices and other accounting documents or records, compiling data, and preparing reports.
3. With my excellent communication and negotiation skills, I was able to close contracts.
4. I provided excellent customer service by assisting customers with inquiries, product information, and
purchases.
5. I developed comprehensive business development plans and growth projections.
6. Collaborate with colleagues to develop effective sales and marketing strategies.
7. I recommended additional products and services to customers based on their needs and preferences
to maximize sales opportunities

Education

Vn karazin

Medicine
Unfinished higher, from 2016 to 2023 (7 years)

Knowledge and skills

• Communicability
• Punctuality
• Management of CRM
• Active sales
• MS Word
• Use of communication programs (Mail
• Google Meet
• Zoom
• Skype) U
• Microsoft office
• MS Office
• MS Outlook
• Google Sheets

Language proficiencies

• English — fluent
• Portuguese — average