Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/7603879/

Work experience

Quality manager

from 03.2024 to now (1 year 11 months)
Sheffa Group Inc, Kharkiv (Telecommunications and networking)

Engaged in the hiring process of new recruits
Trained and shadowed the new hires.

Created training materials, recordings and files

Evaluated call recordings, ensuring each agent adhered to the processes and coached them further to excellence.

Managed reports and created data keeping sheets to track revenues and summaries

Customer support representative

from 10.2023 to now (2 years 4 months)
Sheffa group inc, Kharkiv (Telecommunications and networking)

Worked as a consolidating agent handling 4 spa centers. My responsibilities were:
Confirming upcoming appointments
Consolidating multiple calendars to avoid conflict
Customer support, providing helpful information.
Data keeping and monitoring of appointments brought in.

Achievement:
Having ensured customer satisfaction, meeting KPIs and even creating a better documentation system, I was soon promoted to managerial a position.

English teacher

from 09.2022 to 02.2023 (6 months)
Heart Cooperation, Other countries (Education and science)

Volunteering as an English teacher. This entails playing educational games with students and encouraging conversations/daily interactions in english language.

Customer Care Representative

from 11.2021 to 03.2022 (5 months)
Insurance Supermarket Inc., Kharkiv (Finance, banking, and insurance)

I was the company's first point of contact and answered questions/provided more detailed information about the company to the customers. I had the responsibility of vetting the customers to ensure that they were fully qualified for an insurance policy before transferring them for onboarding.

Education

Kiev Medical University (Polish Branch)

Medicine, Kyiv
Higher, from 2023 to 2025 (2 years)

Kharkiv National Medical University

Medicine, Kharkiv
Unfinished higher, from 2018 to 2022 (4 years)

Knowledge and skills

• MS Office
• MS Outlook
• Communicability
• Google Docs
• Google
• Team building
• Project Coordination and management
• Writing/Copywriting

Language proficiencies

English — fluent

References

• Joseph Israel James Junior

  Joseph Israel James Junior

  Customer Support Manager/Supervisor

  Contact details are hidden

• Brendon Gomera

  Brendon Gomera

  Project manager, Sales Manager/Supervisor, Sheffa Group Inc

  Contact details are hidden

Additional information

I am a vibrant young lady who loves community, cake decorating, travelling and learning new cultures whilst curating mine.

I love volunteering and being a part of something much bigger than me. I always volunteer in every community i find myself in and have discovered i love to teach, train and counsel young minds.

Whilst I do find joy in simple things like a good meal, sleep and podcasts/movies, I do find insolence, irresponsibility and arrogance quite displeasing.