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Work experience

Tech Support (3d-Line, TeamLead)

from 06.2023 to now (1 year 11 months)
ТОВ ExpertSolution (Servio Soft), Київ (IT)

Conducted strategic planning and efficient project implementation to
achieve objectives; Organized and ensured reliable operation of server
infrastructures, including SQL Server support, to maintain seamless
functionality; Analyzed data and identified system flaws, including log
diagnostics, to ensure optimal performance and timely response to
potential issues; Coordinated the development and execution of tasks
for developers to ensure timely and high-quality project
completion.Product testing using postman, git repository for contact
with developers, filing bug reports.
Recording training videos for clients and creating checklists.Allocate
tasks for the first and second line of support.
Allocate tasks for the first and second line of support.There is also
experience in working with 1C, helping accountants with the
establishment of cashiers in the tax office to work with software registrar
of settlement operations.Integration of cash register equipment and
bank terminals and other.

Education

Міжнародна академія ШАГ

Розробка програмного забезпечення, Київ
Unfinished higher, from 2020 to 2023 (3 years)

Національний Авіаційний Університет

Кібербезпека, Київ
Higher, from 2019 to 2024 (5 years)

Knowledge and skills

• Git
• C# .NET
• SQL
• Bag Reports
• Postman
• Compilation of checklists
• Data analysis

Language proficiencies

English — above average