Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7692649/

Work experience

Customer Service Manager

from 08.2018 to 01.2020 (1 year 6 months)
Home Alliance, Харків (Customer Service/Support for Home Appliances.)

*Receiving Incoming calls
*Making outgoing calls
*Handling of large request and responding to customers inqueries on a timely manner.
*Email support
*Appointment setting/cancellation, and many more.

Customer manager/Virtual Assistant

from 04.2017 to 08.2018 (1 year 5 months)
Graton Forte, Харків (Pharmaceuticals)

*Live chats
*Order tracking and delivery
*Customer experience
*Phone and Email support
*Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
*Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance

Achievements - Promotion to managerial position after 6 months of employment

Customer service manager/Sales representative

from 02.2015 to 02.2017 (2 years)
Ninecor Inc., Харків (Retail)

*Phone support
*Email support
*Order tracking
*Order fullfillment
*Providing insights on customer shopping trends to support assortment selection and identify assortment gaps.

Education

V.N Karazin Kharkiv National University

Medicine, Харків
Higher, from 2013 to 2019 (6 years)

Additional education and certificates

Language course.

1 year

Knowledge and skills

• Communicability
• Fast typing
• Customer service skills

Language proficiencies

English — advanced

References

Dr Oji David

Dr Oji David

Head Of The Surgical Department, Graton Forte.

Additional information

I am a customer service professional commited to providing quality care in order to achieve ultimate customer satisfaction. With over ten years of experience, I have demonstrated the ability to establish and maintain outstanding communication and relationships with consumers from all over the world. I am dedicated to identifying customers' needs and delivering effective solutions to problems. With excellent time management skills combined with a superior knowledge of the customer service industry.

My goal is to enhance your business process by giving your customers a great deal of experience and quality service. I look forward to hearing from you.Thank you for your time and have a wonderful day.