Contact information

The job seeker has entered a phone number, email and Instagram.

You can get this candidate's contact information from https://www.work.ua/resumes/7743552/

Work experience

Sales representative

from 12.2023 to 08.2024 (9 months)
zara, Other countries (Wholesale, distribution, imports, and exports)

Worked with team Hydra to help clear goods from the supermarket
Carefully restocked goods on the counter and disposed off empty packets
Changed and updated prices of goods occasionally
Rearranged misplaced goods on the counters

Customer support representative

from 02.2023 to 11.2023 (10 months)
sitel group, Berlin (Marketing, advertising, and PR)

Delivered top-notch customer service, managing over 50 daily interactions via phone, email, and live chat, ensuring
customer satisfaction and retention.
- Troubleshot and resolved customer issues, provided detailed information on products and services, and escalated
complex cases to relevant departments.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Collaborated with team members to share best practices and support continuous improvement of service
standards.

Call center operator

from 03.2022 to 01.2023 (11 months)
Foundever, Berlin (Telecommunications and networking)

Engaged with customers to understand their needs, recommending products and services that met their
requirements.
- Processed transactions, handled customer returns and exchanges, and maintained a high level of store standards.
- Participated in regular training sessions on product features and customer service techniques to ensure up-to-date
knowledge and skills.

English teacher

from 06.2019 to 09.2021 (2 years 4 months)
Joy Prime International School, Remote (Education and science)

Prepare materials and activities
Assign homework and interesting exercises
Identify students with special requirements and create individualized plans
Determine exam and assignment grades
Provide feedback based on workload and classroom behavior
organize interesting and educative activities for students

Education

Dnipro Medical University

Human medicine, Dnipro
Unfinished higher, from 2021 to 2027 (6 years)

Knowledge and skills

• Attentiveness
• Communicability
• Online teaching
• Teaching for children and teenagers
• Work with clients
• Business communication
• Sales management
• Technical support for users
• Customer orientation
• Desire to learn and develop
• Determination
• Making a Professional Development Plan
• Google Meet
• Educability
• Conducting individual classes
• Quizlet
• Google Classroom
• Confidence

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

I love teaching and communicating with people.
I also love interacting and socializing with people. I can be contacted on telegram by @Michael_Mars