Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/7767952/

Work experience

Technical support specialist

from 11.2024 to now (9 months)
Howly, Other countries (IT)

Respond to user inquiries and resolve a variety of technical issues, including hardware, software, connectivity, and account-related challenges.

Troubleshoot and provide clear, step-by-step guidance to resolve user problems.

Utilize Zendesk to log, track, and manage user-reported problems, ensuring timely resolutions and escalating complex cases when necessary

Maintain detailed records of issues, solutions, and troubleshooting steps for future reference.

Medical representative

from 06.2023 to 06.2024 (1 year)
NY Medical, Other countries (Medicine, pharmacy)

Managed patient appointments and ensured accurate upkeep of electronic medical records.

Assisted healthcare providers in preparing for patient visits, ensuring all necessary documentation and information were readily available, contributing to efficient and organized patient care.
Conducted follow-up calls or messages with patients to provide post-appointment care instructions, relay test results, or schedule additional appointments as directed by healthcare providers.

Collaborated closely with healthcare providers, using strong communication skills to ensure clarity and efficiency in administrative tasks and patient interactions.

Promptly responded to patient inquiries via phone calls, emails, and messages, providing clear and helpful information.

Checked patients' insurance coverage for upcoming visits by utilizing insurance websites for verification purposes, and proactively contacted insurance offices as necessary to resolve any insurance-related inquiries and ensure that patients' coverage details were accurately confirmed

Administrative Officer

from 02.2021 to 11.2021 (9 months)
The Capital Assembly, Other countries (Professional services)

I managed and coordinated multiple daily office operations, prepared cost analysis, and completed detailed reports, ensuring the accuracy of all data.

I assisted in training employees in organization and regulatory compliance requirements to promote conformance.

I utilized programs such as Word, Excel and PowerPoint to create documents and effectively organized information.

IT Assistant

from 02.2020 to 10.2020 (8 months)
National Industrial Court of Nigeria, Other countries (Legal)

I worked within a team to set up and perform routine maintenance on hardware and software components of all official devices, which had been assigned to all the departments of the court.

I assisted the Head of the Department of Information Technology in managing meeting communication requirements by setting up the computers and projectors that would be used for official meetings, presentations, seminars and court sittings.

ICT Personnel

from 02.2018 to 07.2018 (5 months)
Novamarks Integrated Services Ltd, Other countries (IT)

I worked within the team that managed data migration contracts on behalf of my organization for clients such as the Ikeja High Court and High Court of Lagos, Igbosere by setting up and configuring a database management software to facilitate ease of searching for and tracking data. I also participated in the digitization of official files, documents and employee data, and the population of the database.

I managed the Lagos Probate Registry Automation System (LPRAS), a software that runs in compatibility with the MySQL database service. I used this software to catalogue all files and documents under metadata based on the requirements of the organization and create a repository that is easily accessible by all approved personnel.

Language proficiencies

English — fluent

Additional information

Yoruba