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Work experience

Customer support representative

from 03.2021 to 09.2023 (2 years 6 months)
satalite tv co., california (Media)

Customer Service Representative opening. I’ve been working as a Customer Care Specialist at Satellite TV Co. for more than 2 years and have developed impeccable phone manners, and an ability to calm agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives.

My relevant experience includes the following highlights:

• Making and receiving 90+ calls a day to give technical assistance and sign new customers
• Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
• Maintaining an 85% customer satisfaction rating (15% higher than the company average)

Agent

from 04.2018 to 02.2021 (2 years 10 months)
Delta media, fort worth (Media)

tWith over 4 years of experience assisting customers and closing sales, I’m confident I’ll be an excellent addition to your team. In my last role, I received consistent praise for my exceptional customer service and ability to maintain a positive attitude in a high-pressure environment.
As a call center representative at Delta media, I honed my upselling techniques, conflict resolution skills, and phone etiquette. In just six months on the job, my managers already had me onboarding and training new employees. By the end of my tenure at delta media, I had achieved the following results:
• 98% customer service rating
• 94% resolved customer issues rate, thereby reducing the caseload of the call center manager
• Lowest customer turnover ratio in 2021

Education

Bogolomets university

Medical doctor, Kyiv
Higher, from 2020 to 2026 (6 years)

Currently studying in bogolomets university as a 3rd year student. i enjoy learning and interacting with new people. i would love to be a surgeon in the nearest future

Additional education and certificates

GREE TERLAND

2022

Knowledge and skills

• Attentiveness
• Management of CRM
• Receiving incoming calls
• Making outgoing calls
• Good diction
• Communicability
• Handling objections

Language proficiencies

• English — fluent
• Russian — average