Виктория

VIKTORIA BURDINSKAYA

viktoriaburdinskaia@gm Pervomaiskiy 79-A,
[open contact info](look above in the "contact info" section) В @vikysya.nice
ail.com Mykolaiv

OBJECTIVE EDUCATION
Bachelor's degree in Philology / -
Customer Support Specialist with over 2 years of experience assisting Petro Mohyla Black Sea National
customers with various software related issues. Looking for a position in University
area of customer service that will allow using communication skills and September 2015 - July 2019
problem-solving skills to achieve company's aims.
Ready for hard work, interested in promotion. PERSONALITY
WORK EXPERIENCE  SELF-MOTIVATED
 PUNCTUAL
English Teacher / Smart Kids, Mykolaiv
 HARD-WORKING
September 2017 - June 2018
- helping pupils improve their listening, speaking, reading and writing  RESPONSIBLE
skills via individual and group sessions.  RELIABLE
- checking and assessing pupils' work.
LANGUAGES
Customer Support Specialist / Marine Software Solutions, Mykolaiv  UKRAINIAN - FLUENT
Since September 2019
 RUSSIAN - FLUENT
- Communication with customers via email and incoming calls
- Analyzing of customer's issues and providing quality assistance  ENGLISH - UPPER-
- Processing B2B orders INTERMEDIATE LEVEL
- Providing the invoices to the vessel's distributors
- Testing the program that is being sold to the vessels  GERMAN - BEGINNER
 SPANISH - BEGINNER
KEY SKILLS

- Good written and verbal communication skills
- Excellent analytical and problem-solving skills
- The ability to work in a multitasking mode
- Attention to the details
- The ability to work single/in team
- Flexibility

INTERESTS
- Music
- Films
- Gym