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Work experience

IT personnel

from 09.2016 to now (8 years 11 months)
Ghana Education service

IT personnel And teaching of IT

from 09.2016 to now (8 years 11 months)
Ghana Education service, Kumasi (Education and science)

Entering of Data
Teaching database and programming
Repair and maintenance of computer
managing data
Ensuring of good network
Presented 91 students in WAEC certificate Exams and all them passed with Excellent grades

Sales manager

from 03.2003 to 03.2005 (2 years)
Forewin Ghana limited, kumasi (Wholesale, distribution, imports, and exports)

1. Achieving growth and hitting sales targets by successfully managing the sales team
2. Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence
3. Managing recruiting, objectives setting, coaching and performance monitoring of sales representative
4. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
5. Manage large amounts of inbound and outbound calls in a timely manner
6. Follow communication “scripts” when handling different topics
7. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
8. Seize opportunities to upsell products when they arise
9. Build sustainable relationships and engage customers by taking the extra mile
10. Keep records of all conversations in our call center database in a comprehensible way

Education

University of Education winneba

IT department, Kumasi
Higher, from 2012 to 2016 (4 years)

Degree in IT

Knowledge and skills

• MS Excel
• MS Word
• Database

Language proficiencies

English — advanced

References

• Fredrick Adusei

  Fredrick Adusei

  Students work and travel consultancy, Coat consult

  Contact details are hidden

• Abdella agyeamang

  Abdella agyeamang

  Head of department, Ghana Education service/Islamic senior high school

  Contact details are hidden

Additional information

I like reading and doing research online always