Yaroslav

YAROSLAV KOZAKEVICH
HEAD OF CUSTOMER SUPPORT
TEAM LEAD
TRAINING SPECIALIST

PERSONAL
INFO SKILLS

Experienced Team Lead and
Leadership, Strategic Thinking, Communication, Planning,
dynamic Deputy Head with four
Management, Time Management, Board Development,
years of experience with a
Negotiations, Conflict Resolution, Presentations, Problem
demonstrated history of working
Solving, Project Management, Influencing, Customer
in the information technology
Service, Adaptability, Coordination, Risk Assessment, Quality
and services industry. Skilled in IT
Assurance, Team Recruitment Meeting Organization.
Service Management, Team
Management, Payment
PROFICIENCY
Processing, along with
International Banking System. PC, Microsoft Office, Google Services, Canva, iSpring,
Strong operations professional Presentational soft apps, platforms, SaaS, Speexx,
with well-built skills focused in PeopleForce, Photoshop, People Management, Payment
Foreign Customer Service and Systems, and Payment Processors, Wire Transfers,
Management. Wide-ranging Blockchain, BTC, BCH, Neosurf, Skrill, PaySafe, Neteller,
experience in different posts in PayID, BPay, OTRS Ticketing System, OKTA, VOIP, Zammad,
Ukrainian Television, On Set, Rocket Chat, Jabber ( Pidgin), SharePoint, XWiki, SysPass,
Editing, Journalism. Group Office, Jira, Confluence, Trello, Zendesk, Microsoft
Teams, Slack, Omnidesk, Tawk.to, VPN Services, Different
Client Service Softs, etc.
CONTACTS
WORK EXPERIENCE
DOB: 09.01.1988

[open contact info](look above in the "contact info" section) Quest Marketing / UltimaTech
Shift Manager / Deputy Head
[open contact info](look above in the "contact info" section)
(APRIL 2018 - NOVEMBER 2021 )
/iaroslav.kozakevych Collaborated with cross-functional teams to
achieve project goals in a timely and effective
EDUCATION manner.
Used excellent time management and project
management skills to successfully oversee and
Mariupol State University of manage projects from conception to completion.
Humanities; Translator and Oversaw visual display plans and managed teams
Interpreter of English and creating those plans.
Greek Languages (2005 -2009)
LANGUAGES Worked with the overall mission of UltimaTech in mind
and sought to effectively convey and promote the true
UltimaTech products.
English - fluent Developed key project goals and worked collaboratively
Greek - average with teams to meet those goals.
Russian - native Helped to oversee software transactions and solutions
Ukrainian - native Processed international payments
Managed multi-project teams
Oversaw strategic goals and tactical decisions with
weekly cross-functional meetings.
Ensured quality assurance
Managed external partners and service providers
Recruited internal project teams and helped to develop
more junior members.
Evaluated project success and built my career from
learning from mistakes.

Quest Marketing / UltimaTech
Customer Support Manager
(AUGUST 2017 - APRIL 2018)

Provided customers with quality assistance
through phone calls (call center), emails, and
internet chats.
Accurately verified information and updated
information databases as necessary.
Offered new services based on the needs of a
customer.
Discussed promotions, products, and anything
pertaining to better and more satisfactory service
for the customer.
Showed a clear understanding of departments and
their procedures.
Redirected calls as needed and worked with my
supervisor to address any outstanding issues or
concerns.
Continually sought to promote the mission and
brand of the company by providing excellent
customer service at any opportunity.
Ukrainian TV Channel " STB"
Casting Manager, Journalist, Editor, Casting
Director.
(SEPTEMBER 2014 - MAY 2017)

Collaborated with directors and producers to
determine a role’s requirements (physical
characteristics, experience, etc.)
Prepared a casting budget with the help of
accountants
Adaptation and editing of scenarios
Organized auditions and castings, short filming
castings, shootings
Interviewed participants and determined their
suitability for the show
Supervised other staff (e.g. casting assistants)